Thank you, Carl. I'll take a look.
Sandra
Sandra Hennigan
DSS ITSS BMC ITSM Developer
Office: 571-305-6579
CACI Email: shenni...@caci.com
NIPR Email: sandra.hennigan@dss.mil
DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil
-Original Message-
From: Action Request System discu
Good morning ARSListers
Wondering if anyone has any information on whether a plug-in exists for
integrating Avaya's "Meeting Exchange" application with ITSM v7.6.04.
Specifically looking to send some info from Remedy when an Incident or Work
Order is created to Avaya and to pull some informati
Hi All,
My company is in the process of evaluating Remedy OnDemand, I have done
some research myself but want to put it out here to get some information
regarding performance and how flexible BMC is in allowing customizations.
Users who are using RoD please share your experience.
Thanks
Shamhoon
All,
I have logged the workflow and looped thru ALs, filters and guides - my
customer wants the last Task to NOT change the Work Order Status to Completed,
Rejected or Cancelled. Can anyone point me to the workflow to turnoff?
Thank you,
Sandra
Version 8.1.01 ARS & ITSM
_
Sandra,
I modified the behavior for Incidents with tasks closing, but haven't done
it for work orders, although it looks similar. Take a look at
WOI:WOI:EventReceiveLastChild_TaskComplete.
The key is that parent form receives an "event code" of 100 when the last
task is closed.
Side note: ARInsi
Thank you. - I will take a look.
Sandra
From: Thad Esser [mailto:thad.es...@gmail.com]
Sent: Monday, January 26, 2015 05:48 PM Eastern Standard Time
To: arslist@ARSLIST.ORG
Subject: Re: Last Task completes, rejects or cancels parent Work Order
**
Sandra,
I modified the behavior for Incidents w
Antonio, I'm not quite sure how you would integrate Meeting Exchange into an
ITSM system, all MX is really an audio and Web Conference bridge, but what I
can tell is that there is a developer API, but I haven't found any real details
around it. May be worth contacting your Avaya Sales person or
I think it's a good idea to make it OOB Configurable -
Close Request After All Tasks Complete - Yes/No in HPD/PBM/WO/CM Rules.
RFE candidate?
-Raj
From: Hennigan, Sandra, CTR, DSS [via ARS (Action Request System)]
[mailto:ml-node+s1n120440...@n7.nabble.com]
Sent: Tuesday, January 27, 2015 04:16
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