Re: IT Home Page - Staged Tasks

Thank you, Carl. I'll take a look. Sandra Sandra Hennigan DSS ITSS BMC ITSM Developer Office: 571-305-6579 CACI Email: shenni...@caci.com NIPR Email: sandra.hennigan@dss.mil DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil -Original Message- From: Action Request System discu

ITSM v7.6.04 integration with Avaya "Meeting Exchange"

Good morning ARSListers Wondering if anyone has any information on whether a plug-in exists for integrating Avaya's "Meeting Exchange" application with ITSM v7.6.04. Specifically looking to send some info from Remedy when an Incident or Work Order is created to Avaya and to pull some informati

Remedy On Demand

Hi All, My company is in the process of evaluating Remedy OnDemand, I have done some research myself but want to put it out here to get some information regarding performance and how flexible BMC is in allowing customizations. Users who are using RoD please share your experience. Thanks Shamhoon

Last Task completes, rejects or cancels parent Work Order

All, I have logged the workflow and looped thru ALs, filters and guides - my customer wants the last Task to NOT change the Work Order Status to Completed, Rejected or Cancelled. Can anyone point me to the workflow to turnoff? Thank you, Sandra Version 8.1.01 ARS & ITSM _

Re: Last Task completes, rejects or cancels parent Work Order

Sandra, I modified the behavior for Incidents with tasks closing, but haven't done it for work orders, although it looks similar. Take a look at WOI:WOI:EventReceiveLastChild_TaskComplete. The key is that parent form receives an "event code" of 100 when the last task is closed. Side note: ARInsi

Re: Last Task completes, rejects or cancels parent Work Order

Thank you. - I will take a look. Sandra From: Thad Esser [mailto:thad.es...@gmail.com] Sent: Monday, January 26, 2015 05:48 PM Eastern Standard Time To: arslist@ARSLIST.ORG Subject: Re: Last Task completes, rejects or cancels parent Work Order ** Sandra, I modified the behavior for Incidents w

Re: ITSM v7.6.04 integration with Avaya "Meeting Exchange"

Antonio, I'm not quite sure how you would integrate Meeting Exchange into an ITSM system, all MX is really an audio and Web Conference bridge, but what I can tell is that there is a developer API, but I haven't found any real details around it. May be worth contacting your Avaya Sales person or

Re: Last Task completes, rejects or cancels parent Work Order

I think it's a good idea to make it OOB Configurable - Close Request After All Tasks Complete - Yes/No in HPD/PBM/WO/CM Rules. RFE candidate? -Raj From: Hennigan, Sandra, CTR, DSS [via ARS (Action Request System)] [mailto:ml-node+s1n120440...@n7.nabble.com] Sent: Tuesday, January 27, 2015 04:16