Re: Time to Install ITSM 8.1.2

What are your environments you'll tried installing on which failed? I did the stack install that restores a database so is the shortest way to stand up the system if it's a fresh install. The actual install after I had everything I needed in place took just a couple of hours or so. Apart fr

Service Request Scheduler Design

Happy Friday Everyone, Looking for feedback on a project kicking off soon. Any documentation or examples is welcome as well. Background: This is a non ITSM environment. ARS 7.6.04 We have a requirement to retire a ootb java based application which automates the scheduling of SR's. Basicall

Re: SQL question

What do you think I did?? Thank you, Pascale Sterrett Kenavo ar wech all From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pat Zandi Sent: Friday, March 13, 2015 10:52 AM To: arslist@ARSLIST.ORG Subject: Re: SQL question ** Do yourself a favor; log

Re: SQL question

Anytime you use a field in an SQL the system will attempt to double up the single quotes unless you build the entire SQL in the string and just SQL the string Try this Action Set Field (Make sure there is a comma before and after) test_value = "," + $test_value$ + "," SQL select TOTO, TUTU,

Re: SQL question

Do yourself a favor; log into admin console turn in logging SQL turn on.Go to form and do a basic query, stop logging and you have now a perfect example Sent from my iPhone > On Mar 13, 2015, at 1:18 PM, pascale.sterr...@daimler.com wrote: > > ** > Hello all, > > I need some help with

SQL question

Hello all, I need some help with an SQL query This is driving me crazy Short drive these days The is an alpha numerical value but for explanation purpose I am using ABCDs The length of the test_value will vary from record to record Original values test_value (536870962) = ABCD,WXYZ Tried:

DMT

Hi, We are trying to fix our sites in Remedy. As an example, 1 site is spelled 5 different ways. In DMT, I changed the first site name to the new value. Now I want to change the other 4 site names to the same value. I get an error that displays "Tthis site already exists." Yes, but I

Re: ITSM Upgrade completed with warnings - In fact failed to upgrade

Hi Ken, Thanks for your response. For the form which we are facing the issue, in the Base devleopment mode it shows its "overlaid", in the Best Practice Customization mode it shows "unmodified". Is this the issue? If so, how to overcome this? On Fri, Mar 13, 2015 at 2:52 AM, Ken Pritchard wrot

Re: Incident template with tasks - no tasks?

Thank you, Carl. I appreciate the help. I’ll take a look at the files. ☺ Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, March 13, 2015 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Incident template with tasks - no

Re: Incident template with tasks - no tasks?

Hi Marcelo, I have sent you some ".def" files for Task Template integration to Incident Templates I built for version 7.1. This should be a good basis to start with. Please let me know if you don't receive the files. _ Kind Regards, Carl Wilson http://www.missingpiece

Re: Requirements Doc

He's building it now, thanks again for the suggestion. On Mar 13, 2015 2:24 AM, "Theo Fondse (GMail)" wrote: > ** > > Hi LJ, > > > > I had a little hardware trouble with my laptop dying on me, but the > manufacturer has now repaired it under the warranty, hence my late reply. > > > > You’re welco

Re: Requirements Doc

Hi LJ, I had a little hardware trouble with my laptop dying on me, but the manufacturer has now repaired it under the warranty, hence my late reply. You’re welcome. I hope it helps. I never bothered to compare the new online documentation version of this to the old documentation, but