arserver reaching 100% CPU utilization

2015-04-12 Thread Pandi C
Hi Team, AR Server (arserver.exe) is reaching 100% CPU utilization within 3 days and server getting stuck, So we are restarting a arserver as a workaround. Please let me know what are all the logs has to capture to identify the root cause and solution. -- C.Pandi

Re: arserver reaching 100% CPU utilization

2015-04-12 Thread Suresh Loganathan
Dear Pandi, It might be a configuration issue. Can you please refer the ar.cfg file and check whether it fulfill OOB remedy config. If not please check with BMC based on raising a ticket. Regards, GLS... On Mon, Apr 13, 2015 at 9:15 AM, Pandi C arunpand...@gmail.com wrote: ** Hi Team, AR

ADDM DataSet recon Job is getting failed

2015-04-12 Thread Pandi C
Hi Team, ADDM Discover CMDB Integration Recon job is getting failed, MarksandDeleted 'Yes' Server CI's are not deleting from ADDM.Import (Temporary) DataSet. Please suggest If you have any options to identify the root cause. -- C.Pandi

HashFile which is not compatible with this version of Best Practice Conversion Utility

2015-04-12 Thread Karthick S
I'm getting Hash File is not compatible. please advise. Server: Windows 2012 R2. DB: 2005 SQL Server. Remedy Version: 7.6.04 *Arguments :* D:\Program Files\BMC Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\bpcu -x aunr-remedy-t1 -u Demo *-p demo -m o* -f D:\Program Files\BMC

Re: Importance of HPD:Help Desk Assignment Log

2015-04-12 Thread Pandi C
The Incident assignment information will capture on the form to know the time was spent to resolving the incident. On Thu, Apr 9, 2015 at 4:17 PM, Tauf Chowdhury taufc...@gmail.com wrote: The form contains time segments spent on resolving an incident request. Some time records are triggered

Re: ADDM DataSet recon Job is getting failed

2015-04-12 Thread Suresh Loganathan
Dear Pandi, As a temporary work around is import that CI's into BMC.Core:BMC_ CI form via import tool and use the Dataset is ADDM.Asset Another workaround will be, Delete the few CI's into CMDB base form and re run the job and let me know the result. Regards, GLS... On Mon, Apr 13, 2015 at

Re: Menu Results List Problem

2015-04-12 Thread Jason Miller
Often I will build a Display Only form with a Table Field to show results. You don't have to change the sort order of the source form and you have much more control over the UI. Also I have found sometimes I need different sort orders based on what is being done so changing the source form's sort

Currency field

2015-04-12 Thread lars . j . pettersson
Hi, is this as designed or a bug? I have a report including a Currency field. If I generate the report to screen, I get this result: [cid:image001.png@01D0754A.706DD420] 'Value' has been selected: [cid:image002.png@01D0754A.706DD420] But report to CSV file sends all data from the field:

Re: Currency field

2015-04-12 Thread LJ LongWing
What happens if you choose 'Associated Cost' instead of Value? On Apr 12, 2015 9:59 AM, lars.j.petters...@vattenfall.com wrote: ** Hi, is this as designed or a bug? I have a report including a Currency field. If I generate the report to screen, I get this result: ‘Value’ has been