If it is stuck with the “Load” step In Progress, it is possible the esclations
are turned off on that server
Regards,
Ross Mitcham
Lead Product Developer
Direct
+1 905.707.3534
50 Minthorn Bvld.
Suite 200
Markham, ON L3T 7X8
Canada
[BMC
Hi All
Another issue coming up. While loading People data using BMC templates the
telephone number is being imported as a decimal value, for example a phone
number of 01913558976 is showing up as 01913558976.0
Any help would be appreciated.
Shafqat Ayaz
#yiv9616840206 #yiv9616840206
Make sure in your spreadsheet that this column (and others like it) are text
format, you should see this below. In later versions of ITSM, macros are
provided with the spreadsheets to automatically fix the formatting
[cid:image008.png@01D0A852.22ADBB20]
If you're running AI in a server group, make sure that the ID that the AR
system service runs under has permissions to the folder directory that the
excel templates are copied to. If you have AR System running as a service
account ID, make sure that that ID has read/write permission to the
Hi,
Maybe you have misunderstood something in the process.
You can not do a DB Restore from your old server to your new server. You have
to do one of the following:
A - upgrade
1. Copy your prod db
2. Install/Upgrade the DB-copy using the Remedy installer
3. Use DDM or RRR|Chive to copy delta
Hi Misi,
I did follow the exact process steps B you have mentioned for upgrade of my
custom app from 7.1 to 8.1
Using RRRchive was probably the best decision as it was able to migrate data
which even AR Migrator was could not do for certain forms. Also DDM is
compatible 7.6.04 onwards only.
Hi All
would anyone have any ideas why a job would hang in the Data Management
Console?It is not even going past the Data Load process, yet works perfectly
fine on another machine.On Execution with Debug it shows Remedy Application
Service as the User and Load Run in the details. If you need
Hi,
I mean Upgrade. The other option would be Overwrite. I wrote Install
only to make sure you understood that you run the installer on the copied
instance. Sorry for the misunderstanding.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts
ShareRemedy KBConnect 3.0
Panacea are pleased to announce the release of KBConnect v3.0. KBConnect
allows you to install and synchronise your content from SharePoint to Remedy
Knowledge Management(RKM) in a matter of hours, when using the standard
SharePoint and RKM content types. This new
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