Re: Count CRQ related an INC in status=Completed

Hi, Why not do it without Direct SQL? Action 1: Set-Fields: From: CHG:Association_ID02Join ('Request ID01'= $Incident Number$ AND 'RequestID02_Status = Completed) Integer Field = $LASTCOUNT$ + LEFT($1$, 0) If you have a lot of matches, and do the count often, using this method might

Re: People missing???

I remember one of my customer had a similar problem where a people record would loose its permissions - turned out that the customer had bad code written on the automatic foundation data feed where instead of finding exact match and modifying its associated records, it modified multiple records

Accessing the Menu through Mid-Tier

Hi All, How can i access the Menu through Mid-Tier? and i know it is not possible to view the menu associated with the form using Mid-Tier. Like I'm able to view the Menu through Think Client (User tool), is there any other way or functionality to view Menu's. Please advise. Thanks.

updating ITSM support tickets on mobile devices

Hi Guys, We currently have the ITSM 8.1 suite - could move to 9.0 later this year. I am looking at possible solutions to allow our on site engineers to pick up and update their ITSM tickets while on the move i.e mobile devices. Looking at SRM and MyIT they seem to be more suitable for end

Re: updating ITSM support tickets on mobile devices

You should look at SmartIT. While it comes by default with 9.0, it is backwards compatible up to version 7.6.04 sp2(?). SmartIT supports mobile natively. Sent from my iPhone On Jun 22, 2015, at 9:28 AM, theReel tony.r...@bt.com wrote: Hi Guys, We currently have the ITSM 8.1 suite -