Re: Why are so many on 7.6.4?

That’s what I thinking, at this point, make the jump once and then going forward it’s only going to be an upgrade. I’ve upgraded customers over a weekend now but you have to get to a solid overlay version first. The same upgrade back in the 7.x and prior days would have been 3 to 6 months. The

Re: Data Wizard Tool / Sites - AD

Even if fixed, with the Data Tool, you set up a single Site name change, press Go and wait. With Meta-Update, you set up a sequence of site changes (say in a spreadsheet), say Go, and it's done - with no missed fields and forms, including your own. Cheers Ben From: Action Request System

Re: Why are so many on 7.6.4?

Our 7.6.04 upgrade was relatively painful and took a large amount of time and effort. So we got lazy and didn't want to do it again any time soon. Now we are getting a new environment to work out of so we decided it was time to go through the exercise again. The users weren't clamoring for

Why are so many on 7.6.4?

Listers, I wasn't watching the list for a while and recently returned to participating (Glad to see Warren is still around:) ). I have noticed that many if not most of you are still on 7.6.4, why haven't people been upgrading more regularly? I mean we are at 9.1 now, you are the point where an

Re: Data Wizard Tool / Sites - AD

Or upgrade to 9.1 where the bugs in it are fix ha ha. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Friday, February 19, 2016 4:57 PM To: arslist@ARSLIST.ORG Subject: Re: Data Wizard Tool / Sites - AD ** Hi Lars, With a single

Re: Data Wizard Tool / Sites - AD

Hi Lars, With a single Meta-Update script we built for a customer POC, you can change a configurable set of fields and forms including the ones that the Data Wizard misses, and automate massive numbers of changes as well. The script reads the config file, the processes a CSV of Site changes.

Re: AR Utilities Saga continues

I see my license key in the registry: HKEY_CURRENT_USER\Software\ARUtilities75 On Fri, Feb 19, 2016 at 11:46 AM Brittain, Mark wrote: > ** > > Hi All & TGIF > > > > As you may recall I am having issues installing ARUtilities 7.6 on my new > workstation and after a few

RSA Archer (Risk & Compliance) integration with Remedy 7.6?

Looking to front end our Risk and Compliance system (Archer) with a Service Request in 7.6. 1. Is there an integration between Archer and Remedy 7.6? 2. If not, how can I get these two to pass data back and forth? Thanks NOTICE: All information in and attached to the e-mails

Re: Smart Reporting Remedy 9

Does it make any difference if you use 24hr time? For example, instead of "12:00:01 AM", have you tried "00:00:01"? Thanks, -JDHood On Fri, Feb 19, 2016 at 12:12 PM, Tauf Chowdhury wrote: > Anyone run into and hopefully fix the date/time issue in Smart Reporting > where it

AR Utilities Saga continues

Hi All & TGIF As you may recall I am having issues installing ARUtilities 7.6 on my new workstation and after a few tries did get it installed. However I cannot find the license key. I have tried emailing support but I'm guessing they're not there anymore. Is there any way to recover the

Smart Reporting Remedy 9

Anyone run into and hopefully fix the date/time issue in Smart Reporting where it evidently can't understand the concept of midnight!? For example, using date measures like "yesterday" yields results from 12p noon Changing the time to 12am still shows 12 noon. It only recognizes 1am onwards.

Re: Data Wizard Tool / Sites

Lars, The Data Wizard is a good tool most of the time. I have not had issues using the Data Wizard to change Sites. It does miss changing data on some forms i.e. the Group form Long name is not changed when changing the Support Group name and it looks for "Requester Console" forms (which do not

Re: Data Wizard Tool / Sites

Lars, I have found the tool to be quite effective, although I haven't used it for that exact job. On Fri, Feb 19, 2016 at 5:32 AM, wrote: > ** > > Hi, it seems that we need to rename some * sites* in our ITSM system, 7.6. > > > > Have you used the *Data

Data Wizard Tool / Sites

Hi, it seems that we need to rename some sites in our ITSM system, 7.6. Have you used the Data Wizard Tool in this situation, if so, have you seen any issues, or are all forms handled correctly? The alternative, to do it manually is a huge task. Hope for some feedback :) // Lars, Vattenfall,