ARS 9.1 Varchar Conversion utility - JNI error

Just a quick note if you try to run the Varchar Conversion utility bundled with ARS 9.1.00 - The version is not set correctly in the delivered batch file. It is set to :: Set AR API Jar v

Re: Mystery People record (Resolved)

We do have integrations that could have created those records. I am checking on that so thank you for bringing it up. ~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] O

Re: Mystery People record (Resolved)

Hey Terri did your user records get created by an external system like AD (Active Directory) or Sailpoint? So I’m asking if the People/User records were created by an outside system? I hope that question makes sense. I’ve seen some similar things as what you saw but the People/User records had b

Re: Mystery People record (Resolved)

The mystery person had 18 records in the CTM:SupportGroupFunctionalRole form. I deleted them and now she no longer shows up. Thank you! ~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 From: Action Request System discussion list(ARSList) [mailto:ars

Re: Mystery People record

ITSM 8.1 sp2. Yes she still shows up as a Change Coordinator and a Request Assignee on Work Orders. She has been completely deleted from the system yet still shows up. ~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 From: Action Request System dis

Re: DATE field value in Oracle calculation

The Remedy DATE fields match up with the Oracle Julian format select to_date(2456797,'J') from DUAL 5/19/2014 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 30, 2016 1

Re: Mystery People record

Are you saying the person is showing in Assignee field or showing up in the drop down for Assignee? What version of ITSM are you running I am thinking it must an older one if Change has an Assignee and not a Change Coordinator. Even if you delete a person they will still show up in existing chan

Re: Mystery People record

I did that and it removed all of the groups and permission but still showed up in the Assignee field for CRQs, and WOs. After that is when I sat to Delete then actually removed the People and User record. Yet it still shows up ;) ~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Wi

Re: DATE field value in Oracle calculation

Keith, I'm not in front of a computer at the moment, but searching the archives or on communities will give you the formula for days only fields On March 30, 2016 9:07:50 AM "Sinclair, Keith" wrote: I know DATETIME fields store the value as epoch time. However, when I look into the value

Re: Mystery People record

Have logged of, cleared browser cache but she's still there ;) I will check the menu. Thank you, TERRI LOCKWOOD * SENIOR SYSTEM ADMINISTRATOR * FIS 701 San Marco Blvd, Suite 1100 * Jacksonville, FL 32207 Office +1 (904) 281-8069 * Cell +1 (904) 627-8651 * teresa.lockw...@sungard.com

Re: Mystery People record

CTM:Support Group Association has nothing for her TERRI LOCKWOOD * SENIOR SYSTEM ADMINISTRATOR * FIS 701 San Marco Blvd, Suite 1100 * Jacksonville, FL 32207 Office +1 (904) 281-8069 * Cell +1 (904) 627-8651 * teresa.lockw...@sungard.com -Original Message- From: Action Request System

New Default View won't stay saved.

We have a custom CMDB class with an Asset form to match. I have created a custom view on the AST form, put fields on it, etc. When I change the default view to be the custom view, it saves the selection with no problems. But the next time I log in, the old default view (Management) is the default

Re: Mystery People record

Try logging it and back on, if still there, check the definition of the menu to see where the menu gets the data On March 30, 2016 8:45:11 AM "Lockwood, Teresa" wrote: Scratching my head on this one. I've deleted a person using People record which in turn deleted her User record. She no

Re: Mystery People record

CTM:People support group assoc maybe? From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of JD Hood [hood...@gmail.com] Sent: Wednesday, March 30, 2016 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Mystery People record ** Before

Re: Mystery People record

Before deleting the people record, did you remove the functional roles & support group memberships? If not, then check the the FunctionalRole form (can't recall the name offhand) for their name/login and clean up any records found. Hope this helps! -JDHood On Wed, Mar 30, 2016 at 10:39 AM, Lockwo

Re: Mystery People record

I did remove the functional roles before deleting. I did, however, just now go to the CTM:Search-SuportGrpFunctionalRole form and found nothing there. Thanks, ~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 From: Action Request System discussion lis

DATE field value in Oracle calculation

I know DATETIME fields store the value as epoch time. However, when I look into the value for a DATE only field value, I get "2456797", which doesn't seem to match epoch time. How does this get stored and is there a formula that can be applied to the value to calculate the value to display the p

Mystery People record

Scratching my head on this one. I've deleted a person using People record which in turn deleted her User record. She no longer exists. However, when I select a support group she still shows up as a member. Yet when I look at that group/members she isn't there. Also, she only shows up on CRQ

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Re: Creating ticket through ms lync in remedy.

Thanks Anil.. Regards, Harsh On Fri, Mar 11, 2016 at 9:02 AM, Karicheti anil kumar < karicheti.anilku...@gmail.com> wrote: > ** > > Hi Harsh, > > BMC has a product called virtual agent. This is a chat application which > can be integrated with Lync and the VA product will take care of Ticket > c

Re: Having issue while navigating to the Report console for the Knowledge Usage report

Hi Team, The Categories in the AR System Report Console is not showing any value in the drop down. As we are having more then 3000+ report in the Report form and also - We have a configuration setting of - Max-Entries-Per-Query: 2000 Which we can't modify due to the server perform