Re: Common Header

Hi Dinesh, If you are trying to load all your forms to SHR:Landing Console, then it would be better to maintain the text on Landing console which is common launch point and will serve your purpose. If you are trying on some custom forms which opens in new window then there should be some

Re: How to locate a macro? - Remedy 9

Yes, I'm using 7.6.04 user tool against 9.0.01 server but still its not working. Confirmed the macro is in actlink_macro table. I will try to replace the macro functionality with native Remedy code, as suggested. Thanks! Kaur

Re: How to locate a macro? - Remedy 9

Hi Kaur, Check out arsmacros.com if you want macros for Remedy 9. Thomas > On 18 May 2016, at 14:54, Su Kaur wrote: > > Hello All, > > We have an active link with SET field actions – ‘Run Macro’. How can I locate > this macro? Only the macro name is there, not full

Common Header

Hello All, How can we put a common header in all forms. Requirement is i want to show some text in all remedy forms. AR Server : 8.1 Please let me know if you require any other information. Thanks, Dinesh Kumar.

Re: How to locate a macro? - Remedy 9

LJ, I think that was in the v5 (or 5.5) Admin tool. I don’t even think it was in the v6.3 Admin tool. What is funny is I just looked and even a base AR System install for v 8.01 has 5 Active Links with Macros (All are named Pre5.) Fred -Original Message- From: Action Request

Re: How to locate a macro? - Remedy 9

Kaur, I seem to remember a button in the AL that allowed you to 'save' the macro to filebut Macros in Active Links have only ever worked in the user tool, which hasn't had a release since 7.6.04, and those macros have never worked on Mid-Tier, which is the only client produced and

Re: How to locate a macro? - Remedy 9

Macro's in Active Links were stored in the database on the server in the ACTLINK_MACRO table. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Wednesday, May 18, 2016 7:54 AM To: arslist@ARSLIST.ORG Subject:

How to locate a macro? - Remedy 9

Hello All, We have an active link with SET field actions – ‘Run Macro’. How can I locate this macro? Only the macro name is there, not full path. This macro is working on 7.6 prod but not on 9.0.01 test environment. Is it located somewhere on the app server? Only thing I know is, it deletes

Apache Struts Vulnerabilities

Some Customers are asking us if AR Server / Mid-Tier is affected by the following Apache Struts vulnerability. https://www.hkcert.org/my_url/en/alert/16042801 Apache Struts is not used by any version of AR Server / Mid-Tier. Hence the Apache Struts vulnerability mentioned above or any other

Fwd: Virtual Chat 9.1 Integration with Lync (Skype for Business)

Hi, Anyone running Virtual chat integrated with Skype for Business (LYNC) ? Cheers Brad -- Forwarded message - From: BradRemedy Date: Tue, May 17, 2016 at 11:41 AM Subject: Virtual Chat 9.1 Integration with Lync (Skype for Business) To: