Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

2016-06-16 Thread Saji Philip
To clarify we deleted the non indexing servers from the ranking form and only had the indexer. ARS will need to be restarted... On Thu, Jun 16, 2016, 6:03 PM Saji Philip wrote: > We had a similar issue. And it was related to the ranking form. We have > 3 application servers that are server gr

Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

2016-06-16 Thread Saji Philip
We had a similar issue. And it was related to the ranking form. We have 3 application servers that are server grouped and had them ranked. We noticed on the ft_pending table records were being placed from the non indexing servers. So we just deleted all servers except for the indexer. Truncate

Re: Unable to connect BMC Remedy client tools to Arserver

2016-06-16 Thread Rick Westbrock
Do you know if the AR server is receiving the initial SYN packet? Is the client receiving the SYN/ACK packet? Window size shouldn’t really come into play until the three-way handshake between client and server has been completed. If I remember correctly once the TCP session has been established

Re: Renaming the OOB Asset Roles

2016-06-16 Thread Joe D'Souza
I totally agree with Brian. You would be spending way too much time trying to rename than you would with adding a new role that fits your requirement. Besides even after you successfully rename assuming you found every workflow it was referenced in etc., you'll be making any future upgrades tha

Re: ARSList traction vs Communities...

2016-06-16 Thread Joe D'Souza
Thing is I had for a while and did not quite take up to it back then but then again this was about 3 years ago. Maybe back then there was not enough of a momentum with the Communities resulting in slower response times etc. That also I must admit was one of the reasons why I didn't stay around ther

Re: Business Objects reporting problem

2016-06-16 Thread Thomas Miskiewicz
Bruce, we are using Remedy ARS 8.1. 3 Mid-tier servers. Apart from that we got a Business Objects 4.1 SP5 server on which we installed another mid-tier (the installer wouldn't allow you to install the viewer only anymore). In the end, we just want users to print. And we got all the .rpt templa

Re: Renaming the OOB Asset Roles

2016-06-16 Thread Brian Pancia
I would recommend adding versus modify the out of box values unless you are positive you traced all the workflow that may be using the out of box values. This could potentially break a few things. The roles are very basic terms. Some organizations I've worked with have some heart burn over us

Re: ARSList traction vs Communities...

2016-06-16 Thread Misi Mladoniczky
Hi Joe, You seem very particular in your requirements. Why not try it out for example on the AR System community to find out if it works as of your requirements? https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system This will allow you to give constructive feedback to make sure the ARS

Re: Question - Service Now

2016-06-16 Thread Joe D'Souza
That seems possible too. Kind of a good idea too. A customer gets to keep their costs low as well as have the systems hosted on premise. Kind of a perfect example of keep the cake and eat it too. Maybe BMC should try to market that strategy a little more to make their pricings more attractive t

Re: Question - Service Now

2016-06-16 Thread Rick Cook
Nope. The customer owns and maintains the hardware. BMC may have a VPN or something to access it, I don't know. Rick On Jun 16, 2016 11:06 AM, "Joe D'Souza" wrote: > ** > > I would think that too. I’m guessing what might have been done is while > the physical systems may have been hosted at BMC

Re: Question - Service Now

2016-06-16 Thread Joe D'Souza
Yeah I am very curious about the upfront costs as well. If I were to guesstimate, the upfront costs (cost of system, licenses, annual maintenance & support) may probably be more or less the same with Remedy probably being slightly on the higher side by about 5% or so. That would be my expectation a

Re: Question - Service Now

2016-06-16 Thread Joe D'Souza
I would think that too. I'm guessing what might have been done is while the physical systems may have been hosted at BMC's network, they may have used their own domain to web enable it? And probably have a private network to access the systems directly? Just a guess. Joe _ From: Ac

Re: Question - Service Now

2016-06-16 Thread Ken Pritchard
You’re right – that’s difficult to do. Licensing costs themselves vary from customer to customer. I’ve seen multiple companies work up RFPs on Remedy systems and be quoted different licensing and support costs from BMC. And that’s without the mark-ups that a company may or may not add in. Could

Re: ARSList traction vs Communities...

2016-06-16 Thread Joe D'Souza
I plan to do that after this service completely stops. No point in doing it now and receiving double notifications if it works the same way. That way it will be better to know what's really missing after a hard switch. Right now I prefer using what already works instead of breaking what already wor

Re: Business Objects reporting problem

2016-06-16 Thread Pierson, Shawn
We use Business Objects and BMC Analytics, but we don't do it in the "normal" BMC way with a standalone server supplied by BMC. We had to work with support to get a copy of the BMC Analytics universe, and install it on our enterprise server that all of our applications use. Thanks, Shawn Pier

Re: Question - Service Now

2016-06-16 Thread Joe D'Souza
While on this topic, does anyone have a cost comparison between these two tools? I know this could be a complicated question as the cost of owning these systems isn’t just cost of systems, licenses, hardware, etc. but also cost of implementation by way of time and resources. But lets leave the time

Re: Business Objects reporting problem

2016-06-16 Thread Bruce
Thomas, Is this the BMC version of Analytics? If so, did you purchase the Crystal Reports for WEBI or you are just attaching a Crystal Report? What version of Remedy are you using? Bruce On Thu, Jun 16, 2016 at 10:26 AM, Thomas Miskiewicz wrote: > Hello Bruce, > > we installed and configure

Re: Business Objects reporting problem

2016-06-16 Thread Bruce
Can you email me Offline? bruke...@gmail.com On Thursday, June 16, 2016, Thomas Miskiewicz wrote: > Hello Bruce, > > we installed and configured Mid-Tier on our Business Objects 4.1 SP5 > server. > When we try to run a Report we get this error message: > > Failed to process the request!! > > Ad

Re: Business Objects reporting problem

2016-06-16 Thread Thomas Miskiewicz
Hello Bruce, we installed and configured Mid-Tier on our Business Objects 4.1 SP5 server. When we try to run a Report we get this error message: Failed to process the request!! Adding Crystal Report "PrintIncident.rpt" failed. No authentication credentials were provided to the FRS. (FWB 00058)

Re: Business Objects reporting problem

2016-06-16 Thread Bruce
Hey, Whats the question? We use BO 4.1 SP6 Bruce On Thu, Jun 16, 2016 at 9:20 AM, Thomas Miskiewicz wrote: > So no one is using Business Object for reporting? > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.

Re: Business Objects reporting problem

2016-06-16 Thread Rick Cook
We are trying, but haven't gotten it installed and configured yet. Rick On Jun 16, 2016 09:24, "Thomas Miskiewicz" wrote: > So no one is using Business Object for reporting? > > > ___ > UNSUBSCRIBE or access ARSlist Arch

Re: Business Objects reporting problem

2016-06-16 Thread Thomas Miskiewicz
So no one is using Business Object for reporting? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Unable to connect BMC Remedy client tools to Arserver

2016-06-16 Thread Manoj Kumar
Hi All, Thank you for your response , firewall team had made some changes hence we were unable to access and they have made the changes again now.we are able to access all tools from local system. Thanks, Manoj +91 996 223 2006 Sent from my Moto Turbo smart phone On 16 Jun 2016 18:52, "LJ LongWi

Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

2016-06-16 Thread Abhi$hek
Remedy 8.1.02 On 16 Jun 2016 7:05 p.m., "Gadgil, Abhijeet" wrote: > ** > What version of Remedy stack are you on? > > -Original Message- > *From:* Abhishek Anand [abhi.masc...@gmail.com] > *Received:* Thursday, 16 Jun 2016, 6:07PM > *To:* arslist@ARSLIST.ORG [arslist@ARSLIST.ORG] > *Subje

Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

2016-06-16 Thread Gadgil, Abhijeet
What version of Remedy stack are you on? -Original Message- From: Abhishek Anand [abhi.masc...@gmail.com] Received: Thursday, 16 Jun 2016, 6:07PM To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG] Subject: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS

Re: Unable to connect BMC Remedy client tools to Arserver

2016-06-16 Thread LJ LongWing
Make sure that port 2000 is open in the fire wall On June 16, 2016 6:17:37 AM Manoj Kumar wrote: Hi All We are unable to Unable to connect BMC Remedy client tools to Arserver. There was a recent firewall upgrade in our network and after which we are unable to connect client tools to ARserve

Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

2016-06-16 Thread Abhishek Anand
Hi Experts, We are facing frequent FTS failure issues with global as well as local search. And records are getting piled up in FT_Pending table as well. So we are planning to implement monitoring alerts on the FT_Pending as well as FTS /collection/ folder to proactively manage FTS issues.

Re: Unable to connect BMC Remedy client tools to Arserver

2016-06-16 Thread Tauf Chowdhury
You may want to do a Netstat command during the attempt and see if you get any syn/sent errors which can lead one to think the firewall change is the culprit. Have you reached out to them to see what the change was? Sounds pretty easy to figure out if the change really caused your issue. Sent

Unable to connect BMC Remedy client tools to Arserver

2016-06-16 Thread Manoj Kumar
Hi All > We are unable to Unable to connect BMC Remedy client tools to Arserver. There was a recent firewall upgrade in our network and after which we are unable to connect client tools to ARserver. Has anyone face this issue before. > > > > Error: Server 172.28.210.200 reports: ERROR (91): RPC ca