ARS 8.2
Mid-Tier 9.1
Linux
Oracle 11g
We are in moving all of our users to the web. One issue that has come up is
the sort order of the results list.
We have users who have setup multi-field sort for our main ticket form.
This works fine in the User Tool but does not work at all on the mid-tier.
W
Roger,
Yes, it should work just fine in Mid-Tierif it's set to sort
specifically in their user tool, are they using a preference server or are
their settings stored local files? Is your Mid-Tier server set to have a
server as the preference server?
On Mon, Jun 27, 2016 at 8:01 AM, Roger Nall
LJ,
Yes we have a preference server set for the mid-tier. In the user tool the
sort works both with and without a preference server declared.
Roger
On Mon, Jun 27, 2016 at 9:27 AM, LJ LongWing wrote:
> **
> Roger,
> Yes, it should work just fine in Mid-Tierif it's set to sort
> specificall
Hello,
We did an upgrade from 7.6.04 to 9.0.01 two weeks back. Since then, we are
getting CPU utilization issues.
Utilization exceeds 85%. We did some app server config changes to fix this -
Increasing the API threads, Increasing the java heap from 512 to 1024 but
nothing worked. Even after res
Hello,
Regarding the licenses - this is known bug and there is hot fix for it.
Best REeards,
Hristo
> Оригинално писмо
>От: Su Kaur remedyiss...@gmail.com
>Относно: Remedy 9.0.01 - CPU utilization and write license issues
>До: arslist@ARSLIST.ORG
>Изпратено на: 2
I found the hot fix for 'write license' issue. Couldn't find one for 'cpu
utlization'.
Can you please tell me which ones that? Is there a defect #?
Thanks!
Kaur
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Have you got more than one pre production environment (Development, Test,
Training) with the same architecture as production so you could check if the
CPU issue is happening on all of them?
Or have you tested this only in Development?
Joe
-Original Message-
From: Action Request System di
Generally speaking upgrading mid tier before application tier should not be
an issue but I notice you have a higher mid tier than your application tier.
Have you tested this on a mid tier server of the same version as the
application tier? I suspect it could be one of those things not tested and
mi
We never had this issue on any of the pre-prod systems. May because we never
had full load on any of the dev or test systems.
I did change the java heap from 512 to 1024 in armonitor.cfg but it didnt fix
the issue.
Not sure if this heap needs to be increased in java settings or not?
Regards,
K
I don't know what your load and configuration is like so it might be a bit
of a canned response to your case, but 1024 does seem like a fairly low
setting for a production server running a 9.x system.
Forget about what the minimum recommendations are on the manuals. Remember
they are only minimum
If having a company have its own survey, don't you leverage the basic
tenancy functionality - its easier to design and cleaner to implement.
Design separate surveys for each company which will make it easier to send
the appropriate content as survey to the end user rather than meddling with
it from
Please see which processes of OS consuming more CPU and memory..might be
some other processes other than Remedy processes are consuming the CPU and
memory more. Also track events generated from system and application for
errors captured.
Take windows/Unix platform irrespective of ur environment te
Joe,
Funny you should mention this. This was tested when we had both mid-tier
and ARS on the same version. It did not work there either. We upgraded the
mid-tier to resolve an issue with the 8.1.2 mid-tier that would not allow
columns on the table field to be moved. We were hopeful that the upgrad
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