As all things server related it could be many things but:
1. Is it the areerver process causing the utilization?
If no, check antivirus or some other agent like splunk or something.
If yes:
1. Run logging if you can pinpoint the time. Could be runaway escalation or
scheduled report or if there i
Yes, we have separated db and mid tier server.
We increased the CPU count from 4 to 8 and RAM from 16GB to 32 GB. Even when
there is no activity on the server and only 20 users are logged in, CPU
utilization is going up to 80% bringing down the remedy services. Also,
increased the java heap size
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