Re: Report questions

That makes sense. ITSM is currently not an option available to take advantage of. I know that BIRT is an option, but I have other development that I need to do. I took a look at the textbooks that I got from the Remedy 7.x training courses. The reporting was basically an appendix and it

Re: Report questions

As I understand it, it is installed with ARS, but is not fully functional till you install ITSM. On Tue, May 2, 2017 at 1:59 PM, Fawver, Dustin wrote: > Per my sales rep and also BMC's documentation, it's part of ITSM. > > "BMC Remedy Smart Reporting is licensed for BMC

Re: Report questions

Per my sales rep and also BMC's documentation, it's part of ITSM. "BMC Remedy Smart Reporting is licensed for BMC Remedy Remedy ITSM customers. Options for other customers who use BMC Remedy AR System without BMC Remedy ITSM applications are being discussed."

Re: Timestamp default value - weird problem

Interesting, there is a discrepancy at least on the .def files. I'll compare the XMLs when I'm on a larger display. On 2 May 2017 at 15:58, Dave Barber wrote: > Hi LJ - I'll try that with the form exports - but interestingly, I've > found one copy on a server with

Re: Timestamp default value - weird problem

Hi LJ - I'll try that with the form exports - but interestingly, I've found one copy on a server with history and the data in that field changed after the migration to 9.1 - on 7.6.04 it was just a regular time stamp in a text field, after the upgrade it became a UNIX date integer stored in a text

Re: Timestamp default value - weird problem

Dave, maybe a copy of logs of the workflow or something...maybe a copy on a server that's not working, but working in a copy of the form...screen shots of the workflow in question...but if it's a default...there is no workflow try thisexport two copies of the form...one that's working,

Re: Report questions

Hello Dustin - It looks like Smart Reporting is part of the AR Platform, or at least Smart Reporting is being patched and updates and packaged with ARS. Are you sure you can't use Smart Reporting without ITSM? ___

Re: chat in smart it

I want to use ldap. When I set primary provider to *rg.jivesoftware.openfire.auth.DefaultAuthProvider I can't connect to openfire admin console anymore.* I set the rest of properties according this instruction. BR, Irina 2017-05-02 15:27 GMT+03:00 Rune Kristian Sørlid : > **

Re: chat in smart it

Hi. Verify that you have set up the Authentication provider correctly. https://docs.bmc.com/docs/display/public/smartIT15/Installing+Chat+on+a+remote+server 2.C //Rune 2017-05-02 12:56 GMT+02:00 Irina Solarcuka : > ** > Hi, > > I've a problem with chat in Smart IT. >

Timestamp default value - weird problem

All, We have a form, used as part of a notifications system, it has a 255 character field with a default value as $TIMESTAMP$. So in theory it should store a value 02/05/2017 08:13:40 (UK/GMT date format) We've recently gone through a series of upgrades, from Remedy 7.6.04 (on Solaris) to

chat in smart it

Hi, I've a problem with chat in Smart IT. Smart IT and openfire are installed on the same server. I'm able to connect to chat from ITSM 8.1. but not from Smart IT 1.5.01 In Smart IT chat is still disabled. connect.properties file contains: #MyIT server host and port, this is required for