Hi,
I am on ITSM 8.1.02 so is it applicable here also??
Also just to reiterate the scenario, details are below:-
Whenever end user is trying to submit the service request via request entry
console.
The fulfillment ID is not getting generated & error encountered in SRM:Request
form for the mult
Hi Carl,
Thanks for your kind response.
Please could you provide detail as where to check for the additional fields so
as to overcome the issue.
As i am unable to trace it out in filters.
Early response will be highly appreciated.
Regards,
Abhi.
___
Can you please provide detail as in our scenario , it can be the case that
fname ,lname ,email id can be duplicated as per business requirements.
So we need the solution to avoid the error and end user can easily raise
request via service request.
On 03-Oct-2017 7:26 PM, "Carl Wilson" wrote:
>
Can you please provide the link for the hot fix also is it applicable for
ITSM 8.1 as well??
On 03-Oct-2017 7:57 PM, "André Lalonde" wrote:
> Hi Abhishek,
> I just dealt with this issue for one of our clients in a 9.1.01
> environment. There's a hotfix available for defect SW00454566 tha
Hi Abhishek,
I just dealt with this issue for one of our clients in a 9.1.01
environment. There's a hotfix available for defect SW00454566 that should
resolve the problem: contact BMC to have it made available.
ANDRÉ LALONDE | Team Lead, Support Services / Chef d’équipe, soutien techniq
Hi,
The behaviour is dependent on the version of SRM/ITSM you have installed.
Some person lookups include additional fields such as Corporate ID, etc, so you
need to look at the underlying code on the Interface_Create form performing the
lookup to see what additional values you can supply to make
Hi Experts,
We are trying to submit service request from the request entry console with
users profile having same Fname, Lname as well as email id.
The Incident is not getting generated with the error:-
48255: "", "2 records have been found for the Incident contact information you
have provided
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