Re: Formating Request ID

Hello Daniel, Set up input length at "15" and "Default value" as "ABC-". That's all. Have a nice day, Tomas Stevove Software Specialist Central ServiceDesk T-Systems Czech s.r.o. Kloboucnicka 1435/24, 140 00 Prague 4, Czech Republic Phone: +420 296529362 Mobile: +420 603836753 Fax: +420 296529

Re: RunMacro versus macro in client

] On Behalf Of Števove Tomáš Sent: Wednesday, January 17, 2007 5:09 AM To: arslist@ARSLIST.ORG Subject: RunMacro versus macro in client Hi all, I want a automaticaly generate export csv file with some fields in file. So I create macro. When I run it from user client, everything is

RunMacro versus macro in client

Hi all, I want a automaticaly generate export csv file with some fields in file. So I create macro. When I run it from user client, everything is OK and macro generates file. Because I want use it in filter (like as RUN-PROCESS), I tested it under command runmacro. But macro didnt create th

Re: Newbie

Hello Tony, This sounds like my story :-) When I start with Remedy I look throught overhand to our consultant. But our firm throw out consultant firm. And we get application with no documentation. We start work with modified Helpdesk ... So, my boss give me admin and say: look, if you can lea

SLA Scenario - how to setup

Hello all, I have problem how to setup SLA for this scenario: Our supplier give us the time, when he delivery commodity. Our SLA goal is "supplier time + all 18 bussiness hours with case". We used SLA 6.0. Because my english is not very good I write here example: Bussiness time: Mo-Fr 8-17