Hello Tony, This sounds like my story :-)
When I start with Remedy I look throught overhand to our consultant. But our firm throw out consultant firm. And we get application with no documentation. We start work with modified Helpdesk ... So, my boss give me admin and say: look, if you can learn it. And I start. Here is some points for you: 1.) read manuals Configuration guide, Installing, and Basic Guide. 2.) then start testing (on production server :), because we havent PC for testing version), create small forms, basic workflow. 3.) next reading manuals, you must know differences between Active Link, Filter, Escalation ...etc. 4.) go throught application, maybe you find logical dependencies in name conversion. 5.) register on http://www.bmc.com/remedy/ (support sections) 6.) look for pages http://www.mattreinfeldt.com 7.) make your own documentation with "arsdoc" or something like this. 8.) if you make your first changes, make notes what you change. And think, learn, try and test... :-) I never got training, but I found, that I can make very interesting thing with ARS, which can help me and my coleagues in my general job (I was HelpDesk Specialist and our tool was create in ARS. :-) Good look on your way... /Tomas Stevove -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 9:01 PM To: arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
