RUG 2000+ shirts

2013-08-01 Thread A R Kosch
Hello ARSLISTers. (I remain extremely grateful for the support this list provided me over the years while I maintained/managed Remedy at Kansas State University!) I want to freecycle some of my Remedy RUG shirts (see inventory below) to anyone who wants them. I am retired now and am downsizing

ARS 7.0.1 and Help Desk 5.5

2007-11-15 Thread A R Kosch
The ARS 7.0.01 compatibility matrix says Help Desk 5.5 is compatible still. Has anyone actually done this? If so, I'd like to hear about the adventure... We currently have Help Desk 5.5.1 ARS 5.1.2 Mid-Tier 6.3 Solaris 8 Oracle 9i rel 2 We are moving to a different box for development. Humble t

Re: DST and consequences

2007-02-18 Thread A R Kosch
sysadmin and Oracle DBA and yourself, is being able to put DST to rest as an issue and just to avoid confessing to all your customers that you aren't patched to deal with it twice per year. ann ~*~ ~*~ ~*~ A. R. Kosch Special Projects/Analyst Remedy ARS Administrator/Coordinator [EMAIL PROTE

DST and consequences

2007-02-01 Thread A R Kosch
We are using ARS 5.1.2 and Mid-Tier 6.3 on Solaris 8. Solaris is patched for DST already. I'm trying to make sure I'm understanding everything about DST and this mix because I'm not convinced an "hour off" for a month matters for us. This isn't Y2K all over again; done that. According to the DS

Re: Windows VISTA

2006-11-17 Thread A R Kosch
A desktop support manager shared with me that he is currently running Remedy UT client version 5.01.02 Patch 1238 on Windows Vista and is not having any noticeable issues. And, thanks for this thread, everyone. Have a safe Thanksgiving! Cheers, ann ~*~*~*~ Ann R. Kosch Remedy ARS Administrator

Re: Help Desk/Chg Mgt phase 3 notifications incomplete

2006-05-05 Thread A R Kosch
On Thu, 4 May 2006 23:43:08 -0400, A R Kosch <[EMAIL PROTECTED]> wrote: >On Thu, 4 May 2006 23:16:11 -0400, Axton <[EMAIL PROTECTED]> wrote: > >>With 5.x(not sure the release this was fixed, whether 6.x or later 5.x >>patch), there was a problem with group notificati

Re: Help Desk/Chg Mgt phase 3 notifications incomplete

2006-05-04 Thread A R Kosch
1 email or two when you notify the group. Was an old problem, >but may be one of those that never got fixed until the next release >(6.x). > >Axton Grams > >On 5/4/06, A R Kosch <[EMAIL PROTECTED]> wrote: >> On Thu, 4 May 2006 21:18:06 -0400, Axton <[EMAIL PRO

Re: Help Desk/Chg Mgt phase 3 notifications incomplete

2006-05-04 Thread A R Kosch
terminology) into the R database both in a broken state and just restarted. Later, ann > >Axton Grams > >On 5/4/06, A R Kosch <[EMAIL PROTECTED]> wrote: >> David, thank you for sharing about group notification issues! Remedy >> support is looking into it. >> &

Re: Help Desk/Chg Mgt phase 3 notifications incomplete

2006-05-04 Thread A R Kosch
David, thank you for sharing about group notification issues! Remedy support is looking into it. BTW, arreload didn't fix our problem either. Regards, ann ~*~ ~*~ ~*~ A. R. Kosch Special Projects/Analyst Remedy ARS Administrator/Coordinator [EMAIL PROTECTED] 785-532-4933 Kansas