Good Morning Clare,
I have not received a single invitation for BMC New York User Technology Day.
How do I put myself on the List?
Thanks for sharing and please advise.
Audrey Franklin
New York University
ITS-ECOMS
audrey.frank...@nyu.edu
- Original Message -
From: "Sanford, Claire"
D
Hi Surya4u,
I used the following CASE statement with EST time and it has been working for
me since 2006.
CASE
WHEN c3 <= 0
THEN NULL
ELSE (NEW_TIME ( TO_DATE ('01/01/1970 00:00:00',
'MM/DD/ HH24:MI:SS'
Hi Alberto,
Did you add the server licenses to the Migrator Tool.
[1] Launch the Migrator Tool
[2] Select Tools then Login
[3] Login to one of the servers
[4] Select Tools then Licenses
[5] Add the Licenses of the two servers.
Hope this helps.
Audrey Franklin
New York University
[EMAIL PROTEC
ow I used patch 002
> to resolve the issue with the permissions.
>
> Saby
>
>
> --- On Thu, 8/28/08, Audrey H Franklin <[EMAIL PROTECTED]> wrote:
>
> > From: Audrey H Franklin <[EMAIL PROTECTED]>
> > Subject: Re: Remedy Migrator in 7.x
>
7.0 patch 2 or later. The vanilla
> version used to fail to migrate permissions if you disabled
> unqualified queries.
>
>
> --- On Thu, 8/28/08, Audrey H Franklin <[EMAIL PROTECTED]> wrote:
>
> > From: Audrey H Franklin <[EMAIL PROTECTED]>
> > S
r hard codes the value into the workflow...if it recognizes it
> as 'me'
> then it uses an internal reference to 'current server' of @.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] O
ers should get the re-cache from the admin
> server
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 28, 2008 10:14 AM
> To: arslist@ARSLIST.ORG
>
Good Afternoon,
Is anyone successfully using Migrator 7.x in a Load Balanced Server group
environment? And if so, were there any special configuration tasks required.
What are the lessons learned in the process?
Your feedback is greatly appreciated.
Audrey Franklin
ITS-Ecoms
New York Universi
Good Afternoon Daniel,
I vote for Freeware ARUtilities as Best Third Party Utility.
Audrey Franklin
New York University
[EMAIL PROTECTED]
- Original Message -
From: Daniel Bloom <[EMAIL PROTECTED]>
Date: Tuesday, August 19, 2008 11:32 am
Subject: ARSList Awards: Software Categories
To: a
***
MVP
I vote for Dr. Christopher Strauss.
Audrey Franklin
New York University
[EMAIL PROTECTED]
- Original Message -
From: "Frank, Gordon M. (CMS/CTR)" <[EMAIL PROTECTED]>
Date: Friday, August 15, 2008 11:08 am
Subject: Re: Arslist Awards, in peril of cancellation
To: arslist@ARSLI
You will need to restart the Plug-in server.
Audrey H. Franklin
Senior Systems Analyst
ITS-ECOMS
New York University
Tel: 212.998.1146
[EMAIL PROTECTED]
- Original Message -
From: "T. Dee" <[EMAIL PROTECTED]>
Date: Wednesday, May 14, 2008 10:54 am
Subject: Re: Question:
or a running
> system
> or a slow system.
>
> On Nov 11, 2007 9:59 PM, Audrey H Franklin <[EMAIL PROTECTED]>
> wrote:
>
> > Thanks, Audrey.
> >
> > - Original Message -
> > From: Sebastiaan De Man <[EMAIL PROTECTED]>
Thanks, Audrey.
- Original Message -
From: Sebastiaan De Man <[EMAIL PROTECTED]>
Date: Sunday, November 11, 2007 10:20 am
Subject: Re: ITSM 7 on XP
To: arslist@ARSLIST.ORG
> It should be ok I think.
>
> Cheers,
>
> Sebastiaan
>
> 2007/11/11, Audrey H
ber 11, 2007 7:47 am
Subject: Re: ITSM 7 on XP
To: arslist@ARSLIST.ORG
> It's actually not on my laptop but a desktop.
>
> Intel Quad Core, 3 Gb RAM, 500 Gb harddrive.
>
> On my laptop it runs ok, that's a Core 2 Duo with 2 Gb of memory.
>
> 2007/11/11
Good Morning Sebastian,
How big is your hard drive and how much ram is installed on your laptop?
Please advise.
Audrey
[EMAIL PROTECTED]
- Original Message -
From: Sebastiaan De Man <[EMAIL PROTECTED]>
Date: Sunday, November 11, 2007 3:55 am
Subject: Re: ITSM 7 on XP
To: arslist@ARSLIS
Thanks to all who responded.
Audrey
- Original Message -
From: "Easter, David" <[EMAIL PROTECTED]>
Date: Tuesday, February 27, 2007 2:07 pm
Subject: Re: DST and Time Calculation White Paper?
> > the impact of the DST bug on 5.1.2 systems is that times on the
> Midtier will be wrong,
>
Hi Susan,
I second your motion and plea to BMC to provide a patch for Version 5.
We plan to start implementation of version 7.x within a few weeks and
it is not convenient for us to upgrade twice.
We have taken the following steps to conform to the DST changes:
OS: AIX 5.2 - applied DST patche
Hello,
I encountered this error before, the database could be up but the
listener may be down.
Best,
Audrey Franklin
[EMAIL PROTECTED]
- Original Message -
From: Shafqat Ayaz <[EMAIL PROTECTED]>
Date: Tuesday, December 26, 2006 6:33 pm
Subject: Re: RPC is not initialized - RPC: Program
UAL;
>
> --Thomas
>
> - Original Message -
> From: "Audrey H Franklin" <[EMAIL PROTECTED]>
> Newsgroups: gmane.comp.crm.arsystem.general
> Sent: Thursday, October 19, 2006 14:24
> Subject: Re: Convert Remedy Date/Only Field
>
>
> > Thom
Thomas,
I am working with Oracle 9i database.
Will look for your post on the ARSLIST.
Thanks,
--Audrey
- Original Message -
From: Thomas Bean <[EMAIL PROTECTED]>
Date: Thursday, October 19, 2006 3:16 pm
Subject: Re: Convert Remedy Date/Only Field
> Audrey,
> From what type of databa
en run, or both?
>
> The Hyperion reporting tools look very cool on the web site, and TRW
> uses Hyperion products for some other applications, but I have no
idea
> on costs. Can you provide any info on costs for Hyperion reporting
> tools?
>
> Thanks again,
>
> John
>
John,
About a year ago, we implemented the following Remedy objects into our
data warehouse, to generate Hyperion 8 reports:
[1] T800 table with HPD:HelpDesk View
[2] T765 table with CHG:Change View
We also report against ACD data, and I was successful in creating
integrated Remedy/ACD reports
Jon,
That was the first thing I did, however, when I cached the definition
file in migrator, and then generated Form Details, no fields displayed.
When I migrated the view directly form dev to prod server, the view
migrated without the fields in view.
I generated a ticket with Remedy Support
Michiel,
According to BMC knowledge base, the result would be the same on an
import. As a matter of fact, I exported the view to a definition file
but did not see the fields in the file.
Thanks.
-Audrey
- Original Message -
From: Michiel Beijen <[EMAIL PROTECTED]>
Date: Tuesday, Octob
This is extremely disappointing for us poor souls who were not
afforded the opportunity to attend.
Shame on you BMC!
Audrey Franklin
- Original Message -
From: Herb Partlow <[EMAIL PROTECTED]>
Date: Tuesday, September 12, 2006 7:39 pm
Subject: Re: Down Loading Presentations from BMC Use
ng them at his level.
>
> James McKenzie
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 12:23 PM
> To: arslist@ARSLIST
-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 12:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
> James,
>
> I am not familiar with Pleasanton, CA.
or/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. -
> paraphrasedby me
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mail
; I have experience going back to 3.2.1 on Oracle 7.3.3. Them were
> the good
> old days
>
> James McKenzie
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday,
#x27;m glad that you installed Remedy on you home computer
> and are working with
> it. I'm just wondering if it will work on a MacTel with WindowsXP
Pro
> installed.
>
> James McKenzie
>
>
> -Original Message-
> From: Action Request System discussion lis
dering if it will work on a MacTel with WindowsXP
Pro
> installed.
>
> James McKenzie
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006
8 pm
Subject: Re: Heloo
> Audrey:
>
> Pleasanton, CA BMC training center. It is 'around the corner'
> from the old
> Remedy Training Center.
>
> James Mckenzie
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
&g
stions and work with the fine folks at BMC. I
> walked away
> with a good deal of knowledge and a lot of walking (I stayed at
> the Larkspur
> and got to eat In-n-Out!)
>
> James McKenzie
>
>
> -Original Message-
> From: Action Request System discuss
> http://www.mattreinfeldt.com
>
> Go to the Downloads section and they are under Documentation
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31
again for those
> of us who
> cannot attend BUW for one reason or another.
>
> James McKenzie
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, Augu
I am in the office as well. Been working with Remedy for 4 years,
attended one RUG, which was wonderful.
Hoping that the presentations are made available to those who could
not attend. Last year, I did not have access to a single presentation.
Audrey Franklin
- Original Message -
From:
Axton,
I installed ARServer 7.0p1 on Windows XP Pro today, and can see all
objects from
ARAdmin 7.0p1 tool.
Audrey Franklin
ITS-ECOMS
New York University
[EMAIL PROTECTED]
- Original Message -
From: Axton Grams <[EMAIL PROTECTED]>
Date: Sunday, August 13, 2006 10:39 pm
Subject: ARServe
I am down loading AIX executables as we speak.
Thanks Andrew!
Audrey Franklin
Senior Systems Analyst
New York University
10 Astor Place, 4th Floor
New York, NY, 10003
Tel: 212 998 1146
[EMAIL PROTECTED]
- Original Message -
From: "Heider, Stephen" <[EMAIL PROTECTED]>
Date: Wednesday, Ma
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