Good Morning Clare,
I have not received a single invitation for BMC New York User Technology Day.
How do I put myself on the List?
Thanks for sharing and please advise.
Audrey Franklin
New York University
ITS-ECOMS
audrey.frank...@nyu.edu
- Original Message -
From: Sanford, Claire
Hi Surya4u,
I used the following CASE statement with EST time and it has been working for
me since 2006.
CASE
WHEN c3 = 0
THEN NULL
ELSE (NEW_TIME ( TO_DATE ('01/01/1970 00:00:00',
'MM/DD/ HH24:MI:SS'
Hi Alberto,
Did you add the server licenses to the Migrator Tool.
[1] Launch the Migrator Tool
[2] Select Tools then Login
[3] Login to one of the servers
[4] Select Tools then Licenses
[5] Add the Licenses of the two servers.
Hope this helps.
Audrey Franklin
New York University
[EMAIL
Good Afternoon,
Is anyone successfully using Migrator 7.x in a Load Balanced Server group
environment? And if so, were there any special configuration tasks required.
What are the lessons learned in the process?
Your feedback is greatly appreciated.
Audrey Franklin
ITS-Ecoms
New York
server
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 28, 2008 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator in 7.x
Good Afternoon,
Is anyone
'
then it uses an internal reference to 'current server' of @.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 28, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy
or later. The vanilla
version used to fail to migrate permissions if you disabled
unqualified queries.
--- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote:
From: Audrey H Franklin [EMAIL PROTECTED]
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG
Date
to resolve the issue with the permissions.
Saby
--- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote:
From: Audrey H Franklin [EMAIL PROTECTED]
Subject: Re: Remedy Migrator in 7.x
To: arslist@ARSLIST.ORG
Date: Thursday, August 28, 2008, 9:39 PM
Sabyson
Good Afternoon Daniel,
I vote for Freeware ARUtilities as Best Third Party Utility.
Audrey Franklin
New York University
[EMAIL PROTECTED]
- Original Message -
From: Daniel Bloom [EMAIL PROTECTED]
Date: Tuesday, August 19, 2008 11:32 am
Subject: ARSList Awards: Software Categories
To:
***
MVP
I vote for Dr. Christopher Strauss.
Audrey Franklin
New York University
[EMAIL PROTECTED]
- Original Message -
From: Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED]
Date: Friday, August 15, 2008 11:08 am
Subject: Re: Arslist Awards, in peril of cancellation
To:
You will need to restart the Plug-in server.
Audrey H. Franklin
Senior Systems Analyst
ITS-ECOMS
New York University
Tel: 212.998.1146
[EMAIL PROTECTED]
- Original Message -
From: T. Dee [EMAIL PROTECTED]
Date: Wednesday, May 14, 2008 10:54 am
Subject: Re: Question: Overview Console
, Audrey H Franklin [EMAIL PROTECTED]
wrote:
Thanks, Audrey.
- Original Message -
From: Sebastiaan De Man [EMAIL PROTECTED]
Date: Sunday, November 11, 2007 10:20 am
Subject: Re: ITSM 7 on XP
To: arslist@ARSLIST.ORG
It should be ok I think.
Cheers
Good Morning Sebastian,
How big is your hard drive and how much ram is installed on your laptop?
Please advise.
Audrey
[EMAIL PROTECTED]
- Original Message -
From: Sebastiaan De Man [EMAIL PROTECTED]
Date: Sunday, November 11, 2007 3:55 am
Subject: Re: ITSM 7 on XP
To:
, 2007 7:47 am
Subject: Re: ITSM 7 on XP
To: arslist@ARSLIST.ORG
It's actually not on my laptop but a desktop.
Intel Quad Core, 3 Gb RAM, 500 Gb harddrive.
On my laptop it runs ok, that's a Core 2 Duo with 2 Gb of memory.
2007/11/11, Audrey H Franklin [EMAIL PROTECTED]:
Good
Thanks, Audrey.
- Original Message -
From: Sebastiaan De Man [EMAIL PROTECTED]
Date: Sunday, November 11, 2007 10:20 am
Subject: Re: ITSM 7 on XP
To: arslist@ARSLIST.ORG
It should be ok I think.
Cheers,
Sebastiaan
2007/11/11, Audrey H Franklin [EMAIL PROTECTED
Hi Susan,
I second your motion and plea to BMC to provide a patch for Version 5.
We plan to start implementation of version 7.x within a few weeks and
it is not convenient for us to upgrade twice.
We have taken the following steps to conform to the DST changes:
OS: AIX 5.2 - applied DST
Thanks to all who responded.
Audrey
- Original Message -
From: Easter, David [EMAIL PROTECTED]
Date: Tuesday, February 27, 2007 2:07 pm
Subject: Re: DST and Time Calculation White Paper?
the impact of the DST bug on 5.1.2 systems is that times on the
Midtier will be wrong,
That
Hello,
I encountered this error before, the database could be up but the
listener may be down.
Best,
Audrey Franklin
[EMAIL PROTECTED]
- Original Message -
From: Shafqat Ayaz [EMAIL PROTECTED]
Date: Tuesday, December 26, 2006 6:33 pm
Subject: Re: RPC is not initialized - RPC: Program
Thomas,
I am working with Oracle 9i database.
Will look for your post on the ARSLIST.
Thanks,
--Audrey
- Original Message -
From: Thomas Bean [EMAIL PROTECTED]
Date: Thursday, October 19, 2006 3:16 pm
Subject: Re: Convert Remedy Date/Only Field
Audrey,
From what type of database
of
conversion. The
following syntax should convert the integer value from a Remedy
date field
('remedy_date' in this example) to a recognizable date.
SELECT TO_CHAR(TO_DATE(remedy_date, 'J'), 'MON-DD-') FROM DUAL;
--Thomas
- Original Message -
From: Audrey H Franklin
John,
About a year ago, we implemented the following Remedy objects into our
data warehouse, to generate Hyperion 8 reports:
[1] T800 table with HPD:HelpDesk View
[2] T765 table with CHG:Change View
We also report against ACD data, and I was successful in creating
integrated Remedy/ACD
very cool on the web site, and TRW
uses Hyperion products for some other applications, but I have no
idea
on costs. Can you provide any info on costs for Hyperion reporting
tools?
Thanks again,
John
Audrey H Franklin [EMAIL PROTECTED] 10/6/2006 10:49 AM
John,
About a year ago
Michiel,
According to BMC knowledge base, the result would be the same on an
import. As a matter of fact, I exported the view to a definition file
but did not see the fields in the file.
Thanks.
-Audrey
- Original Message -
From: Michiel Beijen [EMAIL PROTECTED]
Date: Tuesday,
Jon,
That was the first thing I did, however, when I cached the definition
file in migrator, and then generated Form Details, no fields displayed.
When I migrated the view directly form dev to prod server, the view
migrated without the fields in view.
I generated a ticket with Remedy Support
This is extremely disappointing for us poor souls who were not
afforded the opportunity to attend.
Shame on you BMC!
Audrey Franklin
- Original Message -
From: Herb Partlow [EMAIL PROTECTED]
Date: Tuesday, September 12, 2006 7:39 pm
Subject: Re: Down Loading Presentations from BMC User
I am in the office as well. Been working with Remedy for 4 years,
attended one RUG, which was wonderful.
Hoping that the presentations are made available to those who could
not attend. Last year, I did not have access to a single presentation.
Audrey Franklin
- Original Message -
reason or another.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo
I am in the office
to the Downloads section and they are under Documentation
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo
with a good deal of knowledge and a lot of walking (I stayed at
the Larkspur
and got to eat In-n-Out!)
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31
Audrey:
Pleasanton, CA BMC training center. It is 'around the corner'
from the old
Remedy Training Center.
James Mckenzie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday
with
it. I'm just wondering if it will work on a MacTel with WindowsXP
Pro
installed.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 12:23 PM
days
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo
James,
I am not sure about
PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo
James,
I am not familiar with Pleasanton, CA. All Remedy Classes I
attended were in
Columbia, MD.
However, I plan to take the RSP class in October
] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo
James,
I am not familiar with Pleasanton, CA. All Remedy Classes I
attended were in
Columbia, MD.
However, I plan to take the RSP class in October, and would
Axton,
I installed ARServer 7.0p1 on Windows XP Pro today, and can see all
objects from
ARAdmin 7.0p1 tool.
Audrey Franklin
ITS-ECOMS
New York University
[EMAIL PROTECTED]
- Original Message -
From: Axton Grams [EMAIL PROTECTED]
Date: Sunday, August 13, 2006 10:39 pm
Subject: ARServer
I am down loading AIX executables as we speak.
Thanks Andrew!
Audrey Franklin
Senior Systems Analyst
New York University
10 Astor Place, 4th Floor
New York, NY, 10003
Tel: 212 998 1146
[EMAIL PROTECTED]
- Original Message -
From: Heider, Stephen [EMAIL PROTECTED]
Date: Wednesday, May
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