Re: SerletExe License Question

2010-10-22 Thread Bao, Hui-Qing
looking through the install folders you will find a license.txt file that has the key. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Friday, October 22, 2010 10:05 AM To: arslist@ARSLIST.ORG

SerletExe License Question

2010-10-22 Thread Bao, Hui-Qing
Hi, We are using serletExe 5.0 ISAPI with midtier 6.3 patch 25. Our web service user is getting "ServletExec Max Concurrent Requests Exceeded" error. I goggled this error, it says when not registered, ServletExec supports a maximum of 3 concurrent requests. I noticed we don't have license k

Re-Post: Weird IP Address and Midtier Patch Issue

2010-10-07 Thread Bao, Hui-Qing
All, The IIS on our production midtier server was corrupted last week, so we quickly changed the support domain to point to the backup midtier server. After switch to backup server, our web user are able to access miditer applications without problem. ARS: 6.3 with patch 21, Old producti

Weird IP Address and Midtier Patch Issue

2010-10-06 Thread Bao, Hui-Qing
All, The IIS on our production midtier server was corrupted last week, so we quickly changed the support domain to point to the backup midtier server. After switch to backup server, our web user are able to access miditer applications without problem. ARS: 6.3 with patch 21, Old producti

Re: 'ISNUMBER' function?

2010-09-16 Thread Bao, Hui-Qing
Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Thursday, September 16, 2010 12:50 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: 'ISNUMBER' function? ** All, I wish Remedy provide some kind of function like 'ISNUMBER'

'ISNUMBER' function?

2010-09-16 Thread Bao, Hui-Qing
All, I wish Remedy provide some kind of function like 'ISNUMBER' I have a character field 'Serial Number', I want to know If the value of this field is a character value or number value. If it is all digit, I need to convert it to integer then apply some workflows based on the data range..

Re: Auto sending out word document from Remedy.

2010-03-12 Thread Bao, Hui-Qing
terface to email the files out. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Thursday, March 11, 2010 8:24 AM To: arslist@ARSLIST.ORG Subject: Auto sending out word document from Remedy.

Auto sending out word document from Remedy.

2010-03-12 Thread Bao, Hui-Qing
All, I am working on a requirement that whenever a user closes a Remedy ticket, system should automatically email customer a word document (content of the word document is coming from the Remedy ticket) I have some idea of auto generating word document: * create a word template

Re: How to restrict floating license for centain group

2009-01-12 Thread Bao, Hui-Qing
ailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Monday, January 12, 2009 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: How to restrict floating license for centain group Thanks, that make sense, I will try that. Hui -Original Message- From: Action Request System

Re: How to restrict floating license for centain group

2009-01-12 Thread Bao, Hui-Qing
) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Jan 12, 2009 at 12:41 PM, Bao, Hui-Qing wrote: > ** > > Sorry, I forgot to mention in my previous email that I still want users from > other grou

Re: How to restrict floating license for centain group

2009-01-12 Thread Bao, Hui-Qing
. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Monday, January 12, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject: How to restrict floating license for centain group ** Hi All, I have total of 10 floating

How to restrict floating license for centain group

2009-01-12 Thread Bao, Hui-Qing
Hi All, I have total of 10 floating licenses, and I have a group called 'Group A', five users are assigned to 'Group A'. (Those five users only belong to Group A, not to others) I want to put some limit on Group A, which means at any given time, there will not be more than 2 users from 'Group

Re: Need help on passing parameter to direct SQL

2008-07-28 Thread Bao, Hui-Qing
ignore the ' and not add an extra one to it. They did have it working that way (it wouldn't add an extra ' ) in 7.0.0, but then "fixed it" in later version. Hope That helps Matt P. ____________ From: Action Request System discussion list(

Need help on passing parameter to direct SQL

2008-07-28 Thread Bao, Hui-Qing
Hello: I have a Set Field active link action which is using direct sql to get a sum of difference between two fields. The sql statement is something like below: Select SUM ((C3 - C901001003)/60 ) from T573 Where C901001003 >= $Start Date_int$ AND C901001003 <= $End Date_int$ AND C901002104

Re: How to pass Date/Time varible to SQLstatement

2007-10-09 Thread Bao, Hui-Qing
01002) from T255 Where C3 > $zTmp Int1$ HTH Stephen Remedy Skilled Professional From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bao, Hui-Qing Sent: Tuesday, October 09, 2007 1:47 PM To: arslist@ARSLIST.ORG

How to pass Date/Time varible to SQLstatement

2007-10-09 Thread Bao, Hui-Qing
Hello All, I have a SQL statement in Set Field action, and I have to pass a Date/Time variable ($Start Date1$) to the query: Select sum(C901001003-C901001002) from T255 Where C3 > $Start Date1$ I got incorrect syntax error. The sql statement looks like this the database log: Select

BMC Remedy Customer Support application or others

2007-09-19 Thread Bao, Hui-Qing
Hello All, I'd like to know how other companies utilize Remedy to support their external customers. Do you use Remedy out of box applications? CSS or other modules? Or use in house developed application? How do you like your current module? We are using out of box Remedy Customer Service &

Re: Remedy CSS Slowness - too many Activities

2007-07-12 Thread Bao, Hui-Qing
Coby, You need to ask you support agents to change activities status to "Deal with" in Activity form once they viewed customer activities. In Agent console, it only displays activities with "Need attention" status. If you have ton of open activities, it will take forever to loa. This happen

Data is not resolved during a Set Field action

2006-11-07 Thread Bao, Hui-Qing
** Hi,   I have a contract form, I got requirement to send email notification to different people when contract is approach/pass expiration date.   In this form, I have contract information plus ‘Sale Representative Email’, ‘Regional VP Email”, ‘Finance group email’ and ‘Customer email’

Re: How to remove "Return to home page" link in Mid-tier 6.3 erro r page??

2006-09-11 Thread Bao, Hui-Qing
ist) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bao, Hui-Qing Sent: Monday, September 11, 2006 11:16 AM To: arslist@ARSLIST.ORG Subject: How to remove "Return to home page" link in Mid-tier 6.3 error page??   ** Hello everyone,   Does anybody know how to remove "Return to home pa

How to remove "Return to home page" link in Mid-tier 6.3 error page??

2006-09-11 Thread Bao, Hui-Qing
** Hello everyone,   Does anybody know how to remove “Return to home page” link in Mid-tier 6.3 error page??   If our user enter wrong password, they will get error page as below: ARERR [329]    Invalid password or authentication string for an existing user ….   I need to remove the