Software caused connection abort: socket write error

Hello - We are facing below error messages in our logs. Mid tier 7.6.04 Sp5 and ARS 7.6.03 Any idea, what is root cause and how can we eroadicate this. /forms/arserver.avaya.local/HPD%3AHelp+Desk/Default+User+View/form.js/776fb185.js?format=html GET ClientAbortException:

Mid tier logging details

Hello - Does anyone Know Mid Tier uses which Logging , log4j or juli logging. Also , does anyone know which is configuration while where all this logging thing is defined. Be default I have seen , mid tier logging goes to stdout file in tomcat log folder. Kindly advise. -- Regards, Bhupesh

RAID configuration for BMC ITSM

Dear all - Is there any recommendation for RAID configuration of SAN storage for BMC ITSM app and DB servers. -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers

Remedy architecture

· Can an On-Premise ITSM system has its DB on cloud (connected using a high speed VPN pipe where latency is not more than 10 milli-seconds) · From an architecture standpoint can I have my ITSM app and mid-tier server on Linux but DB as MS SQL -- Regards, Bhupesh Gupta

Remedy force to ITSM 8.1 Migration

Can you please help me with some tinkers how to migrate data from Remedy force to ITSM 8.1 I am looking for a POC and a mapping document (Remedy force -IMCM) -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access

Re: No Lock Setting on AR CFG

Hi Ravi - Few Queries, When Blocking occurs , how much DB CPU is? is it greater than 80%. What queries are blcking, please share. What are number of threads for the same. Once this issue is resolved at your end, please let me know, whay was the exact resolution. Regards, Bhupesh

Re: Mid-Tier Flush Cache Issue 7.6.4 SP4

Can some one from BMC in this list confirm this behaviour. If yes, what is resolution or work around we have.. If this issue, exist it will be very hard for us to ask to customer to upgrade to Sp4. Regards, Bhupesh

Re: No Lock Setting on AR CFG

Hi Ravi - Can you please let me know the version of ARS and ITSM where you are facing this issue.. for one of our customer we are facing the same issue, there is one issue SRM form indexing that we have identified causing sql select queries to take longer time and was causing locks.. Is the

Re: No Lock Setting on AR CFG

Hi Ravi - Is that issue resolved, beacuse I have laready has Is commited read and Allow snalp shot islotation to ON. Regards, Bhupesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are,

Re: ITSM 8 Unpatched Version Install

Hi Joshua - What were the configuration, you were using? Please suggest. Regards, Bhupesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

ITSM 8 Unpatched Version Install

recommendation on timelines of installation is? -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

AD Account Lock-OUT via Remedy

suggestions.. Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: AD Account Lock-OUT via Remedy

Hi David - Our AD gets lock out after three wrong attempts and gets restrored automatically after 30 minutes.. If use Remedy AR server setting for Password attempts, it locks account in remedy not in AD. Then somebody needs to go into remedy and enable it. Your inputs? Regards, Bhupesh

Alert: Caught exception :Object doesn't support this property or method

exception :Object doesn't support this property or method Friends - Any Idea on this: This happens on IE . for one specific user. -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Reporting Server ? Does it require a App serve to be installed

Hi Rod, Is it possible that on Prodcution server, While creating reports, in Server field of Report form, I mention the Reporting DB Server and Ask user to use user tool pointing to Prod server? will this work as well. Please advise Thanks, Bhupesh

Atrium 7.6.04 install fails on ARS7.6.04sp3

Atrium 7.6.04 install fails on AtriumCMDBConsole.def import warning on ARS7.6.04sp3 (ARWARN 9936 Audit option for Display Only fields can only be 'None'. Changing it to 'None' is interpreted as SEVERE by Atrium installer.) BMC Atrium

Reporting Server ? Does it require a App serve to be installed

Hi Friends, I have a reporting which is logship every 20 minutes from production. Does I need to install ARS APP on Reporting server to use creystal reports via user tool. Please advise. -- Regards, Bhupesh Gupta

SRM ad-hoc approval to a specific person

I want to mention the person name on run time. Is it possible to trigger approval to that? Please advise. Version 7.6.04 SP2 -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

What requests does the Needs Attention view display in SRM 7.6.04

should display requests where the fulfillment ticket is put into pending awaiting the customer to provide an update. Neither of these appear to work and I cannot get the Needs Attention table to display any requests. -- Regards, Bhupesh Gupta

SRM Version 7.6.04

Is it possible to change the Phone Number and Email Address fields on SRS: Service Request Console to Read Only? -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12

Service Target Import issue

Jan 2012 12:09:48 16 Jan 2012 End SLM Import/Export/Delete Utility. 12:09:48 16 Jan 2012 rds, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where

Re: Service Target Import issue

Hi Chris - That file was also not getting created. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Field ID Updation

Hi All, Is there any way we can update fieldID directly on form without deleting and creating in ARS 7.6.04? Kindly advise. -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend

Customization on IM COnsole

where ('TASK Assignee Login ID' = Allen) OR ('TASK Owner Login ID'=Allen)) from Tasks))* let me check if it is feasible or not. With Warm Regards, Bhupesh Gupta ·-- Regards, Bhupesh Gupta ___ UNSUBSCRIBE

BMC Performance Matrix on ARS 7.6.04 on Different OS

Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please advise -- Regards, Bhupesh Gupta

Assignment Scripts Attachments

. Can someone please find out about this? Is this a bug or OTB system behavior? -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where

Spell Check in Remedy

Dear All, We have a requirement here that when the user is submitting the ticket by browser and the support person is working on it. They need spell check on character fields. Please let me know your thoughts. -- Regards, Bhupesh Gupta

materialized View and Remedy View form

Dear All - Can we build an ARS View form over Materialized view ? Have soembody worked on this? -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com

How to Extract Currency Type and Value in an Csv - Urgent

Can some one please help how to pull currency fields in remedy by using standard reporting procedures? Tools -- Reporting Select fields and Report to .csv. CSV does not extract currency.type and currency.value as separate columns. Can some please help here? It is urgent. -- Regards, Bhupesh

Dymanic Text in Trim Text field

Dear all - Can some one please suggesr , how to change text of a trim text field during runtime via workflow? Really urgent help required -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives

Group ID in To field of AR System Email Messages

Dear all, When I put Group ID in To field of AR System Email Messagess form, it send out notifications to all the user in the group. I would like to know how ARS transaltes this as there are no filters AR System Email Messagess form to perform this. Is this achived via some API calls? Thanks,

Product to Machine Relationship

Management. -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

BMC Asset Managment V/s Altiris™ Asset Management Suite

BMC Asset Managment V/s Symanteic Altiris™ Asset Management Suite Which one is better ? Any suggestions.. -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11

Unix Server Space Problem

is How safe and good is option 2. Please advise.. -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Safeguard mismatch - Any Idea

... but not sure how Remedy checks the relationship between arschema and an individual form)? Please advise -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10

How Is menu Stored in Remedy DataBase

How Is menu Stored in Remedy DataBase -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Is this a Known Error on Remedy 7.5

. Is this a known issue with BMC Remedy 7.5?? -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Error while setting a Group name in the assignee field (only in Webclient)

Error while setting a Group name in the assignee field (only in Webclient) you can not translate the group name in the group list or assignee group field: row level group Remedy Version : 7.5 DB : Oracle Any clues folks.. -- Regards, Bhupesh Gupta -- Regards, Bhupesh Gupta

Index Error

is SQL. PLease Suggest -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Index Error-- Resolved

Thanks Fred, It was beacuse of H table which was still containg the records. -- Regards, Bhupesh Gupta You say deleting the records from target in the database. Do you mean you went in at the database and deleted all records from a table? If so did you delete all records from the related

Want to migrate 60,000 odd records from Dev to UAT env bypassing arimport. Please suggest

Want to migrate 60,000 odd records from Dev to UAT env bypassing arimport. Please suggest -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net

Re: Want to migrate 60,000 odd records from Dev to UAT env bypassing arimport. Please suggest

the text into a file. This is the best way to get started I think. 2009/4/29 Bhupesh Gupta gupta.bhupesh3...@gmail.com Can you please help me to use it. -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist

Re: AW: Want to migrate 60,000 odd records from Dev to UAT env bypassing arimport. Please suggest

On Wed, Apr 29, 2009 at 6:55 AM, Bhupesh Gupta gupta.bhupesh3...@gmail.comwrote: Now we have two options, Db Link rrchive which one is better -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist

ars_export not returning expected output

this issue. Kind regards, -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Finding LArgest free block in a table grid

Dear friends, I am representing racks of book shelf as a table grid in Remedy. Each grid/record is a single unit.some units are ocuupied and some are free. I need to find out the largest available/free block in that Grid. Any help will be highly appreciated! -- Regards, Bhupesh Gupta

Re: ars_export not returning expected output

=116013 Best regards, Thilo Stapff Bhupesh Gupta wrote: where can i found the head version -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions

Application-Generate-GUID in a Filter

Date: Tue, 17 Mar 2009 22:29:12 -0400 Subject: Re: Application-Generate-GUID in a Filter Is it only two characters are allowed not more than that. What if I want use a prefix DDTT(more than two char prefix) rather than DD?? $PROCESS$Application-Generate-GUID DD -- Regards, Bhupesh Gupta

Re: arslist Digest - 20 Mar 2009 to 21 Mar 2009 (#2009-109)

://listserv.rbugs.com/cgi-bin/wa.exe?LIST=ARSLIST -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are

Fwd: ars_export not returning expected output

-- Forwarded message -- From: Bhupesh Gupta gupta.bhupesh3...@gmail.com Date: Sat, Mar 7, 2009 at 8:18 PM Subject: ars_export not returning expected output To: arsl...@listserv.rbugs.com Cc: Bhupesh Gupta gupta.bhupesh3...@gmail.com ($ACCOUNT, $PASSWORD, $path) = @ARGV; #chomp