Auto Approval Rules

Hi, Can some one help me in creating an auto approval rule with following condition in Remedy 7. 1. The timing must equal STANDARD 2. The CI must be FIREWALL We do have a CI called FIREWALL. Once these condition is satisfied. CR should automatically move from "Schedule for Review"

Migrating underlying database

Hi, We have Remedy ITSM suite 7.0 installed and working fine. We have a requirement to migrate our current QA environment so that it acts as a development environment. One of the task in this migration is to migrate underlying database schema and instance with the different name. As a new admin