ITSM 7 Requester processing

We are wanting SRM:Request (Requester Console) to receive incoming "dumb" emails that our helpdesk who will then route to the appropriate group. Currently, the incoming request is created, it remains in an In Process status, and shows an error in the App Event Status field on the Change/Inciden

Re: ITSM 7 Requester processing

Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 "Foy, Nathan" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 03/31/2008 01:53 PM Please respond to arslist@ARSLIST.ORG To arslist

Modifying Service Types

Can anyone give me some quick insight on the potential impact to ITSM if the Service Types on Incident are modified? Out-of-box they are User Service Restoration, User Service Request, Infrastructure Restoration, or Infrastructure Event. The possibility of changing these are being floated aro

Re: Popup Broadcast Messages

Have you thought about using a marquee on the Home page and/or Consoles? From an admin screen, you could input a message designated for a particular group/person and the resulting message would scroll across their screen in a View field. It's another way to manage targeted messaging! Nathan F

Re: CPU spike 100%

We noticed CPU spikes when NTE: workflow started sending out a high volume of email notifications. This could be a contributor. Nathan Foy IBM Global Technology Services E-mail: n...@us.ibm.com On Jun 22, 2009, at 9:37 AM, "Robert Molenda" mail

Mid-Tier: Caught Exception error

We started receiving this error today when accessing the mid-tier: Caught Exception: 'mHaveVisualCharacteristics' is null or not an object This error only pops up when accessing the Home Page and the Applications List field does not populate. All other forms are fine. In troublesh

SLA Milestones That Exceed 100%

Title: SLA Milestones That Exceed 100% ** I know I have read a posting out here in the past on how to get around the 100% threshold for Milestones but I cannot seem to locate it now.  Can someone help me out on how to get the milestones to accept a value larger than 100% of the goal (ie. 125%

SLA Milestone issue

Title: SLA Milestone issue ** Disable the active link does it.  Jumped the gun on that one. Think before reacting…I know! Thanks all, Nathan Foy Senior Remedy Administrator The ServiceMaster Company, Inc 889 Ridge Lake Blvd, C2-1150 Memphis, TN 38120 CONFIDENTIALITY NOTICE: the inform

Mid-Tier error (ARERR 9351)

Anyone have any suggestions on how we can fix this error ARERR 9351 on the mid-tier? Users are getting this error when attempting to open/view an existing request from the Requester or Support Consoles. They select a request from the table and hit or click on View button to open request. An erro