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2010-06-14 Thread Hany Abd El_Fatah
Hi, you can create a filter if the status changed to closed and the user not aresclator then error messag On Sun, Jun 13, 2010 at 8:28 AM, IT (Amanullah Bashir Ahmed) < ahmed...@emiratesnbd.com> wrote: > ** > > Hi Enslin, > > Thanks for your response. One more thing is if I want to stop all users

Re: run process to Attach file from shared path Issue

2010-06-14 Thread Hany Abd El_Fatah
Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org]*on Behalf Of *Hany Abd El_Fatah > *Sent:* Monday, June 07, 2010 11:19 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: run process to Attach file from shared path Issue > > ** > sure i rstareted the

Re: run process to Attach file from shared path Issue

2010-06-08 Thread Hany Abd El_Fatah
Yea the attachment field has public permission, and its a filter which run without needing permission On Jun 7, 2010 8:02 PM, "Hennigan, Sandra CTR WHS/ITMD/CACI" < sandra.hennigan@whs.mil> wrote: Be sure that the permission to the attachment field is set to include either "Public" or "Genera

Re: run process to Attach file from shared path Issue

2010-06-07 Thread Hany Abd El_Fatah
le). Enable > logon auditing on the server sharing the file and see if it’s failing for > any reason? > > > > Mark > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Hany Abd El_Fatah > *Sent:* 07 June 2010 1

Re: run process to Attach file from shared path Issue

2010-06-07 Thread Hany Abd El_Fatah
er (via the services control panel entry > for the service) if you cannot access the file locally on the server. > > > > Mark > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Hany Abd El_Fatah > *Sent:* 07 J

run process to Attach file from shared path Issue

2010-06-07 Thread Hany Abd El_Fatah
Hi, i face error "File pointer is NULL or not a valid file pointer (ARERR 295)" when i use $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 100253 in a filter when try to attach a file from shared path even if i map it as a network drive. any ideas ARSystem 7.1 patch 4 OS: windows 2003 DB:SQL server 2

Re: ARERR 299 Too many levels in filter processing

2010-06-02 Thread Hany Abd El_Fatah
Hi, you can add new integer field X hidden and when any other workflow submit or modify in the form set this field to 0 and set a qualification in your filter X=0 and in if action push your field and push X=1 i hope this may help On Wed, Jun 2, 2010 at 10:21 AM, NNMN wrote: > Hi fellow listers,

Re: Remedy View forms and SQL

2010-05-26 Thread Hany Abd El_Fatah
or the form which i try in SQL already > exist in the database. > > Also error which it throws is like some error in the SQL definition. > > Regards, > Gopal > > Hany Abd El_Fatah wrote: > > > > Hi, > > i think you should first create view with your query i

Re: Remedy View forms and SQL

2010-05-26 Thread Hany Abd El_Fatah
Hi, i think you should first create view with your query in the DB and then create the view form on the new view On Wed, May 26, 2010 at 10:11 AM, Gopal-srg wrote: > Hi all, > i am just trying to create a remedy view form and environment details are > below > DB : Oracle > ARS: 7.0.01 > > i wont

Re: Bypass Approval Phase

2010-03-18 Thread Hany Abd El_Fatah
Hi, do the following 1- open the Application Administration Consol ==>Custome Configuration ==>Foundation ==> Advanced Option ==> Approval Process Configuration 2- the search for all the records 3- Disable All Phases except process Change Level IA - Review 4- modify the process by going to status f

Cancel approval issue in change managment

2010-03-17 Thread Hany Abd El_Fatah
Dears, i need help as i have an issue when any approvers cancel his approval but in certain cases we have only one approval phase in the review phase, and the process is (draft ==> request for authorization ==> scheduled if approved ==> reject if rejected) the scenarios as follows: defined appr

Re: Is the ARSList Archive down?

2010-03-17 Thread Hany Abd El_Fatah
try arslist.com On 3/16/10, Martin, Dwayne wrote: > > ** > > Dear List, > > > > I sent this question yesterday, but got no reply, and I got a reply to > another email I sent to the list saying that the system was having problems > delivering it. So I have no way of knowing whether my email got d

Re: How remedy generate the artask attachment file in email notification

2009-09-01 Thread Hany Abd El_Fatah
Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > > On Wed, Aug 26, 2009 at 5:31 AM, Hany Abd El_Fatah > wrote: > > ** > > Dears,

Re: Fw : How remedy generate the artask attachment file in email notification

2009-08-27 Thread Hany Abd El_Fatah
ension in Tools==> Options on the client? > > --- En date de : *Mer 26.8.09, Hany Abd El_Fatah * a > écrit : > > > De: Hany Abd El_Fatah > Objet: How remedy generate the artask attachment file in email notification > À: arslist@ARSLIST.ORG > Date: Mercredi 26 Août 2009, 11h

How remedy generate the artask attachment file in email notification

2009-08-26 Thread Hany Abd El_Fatah
Dears, i have a form with 2 views and when submitting a request i sent a notification mail with artask, the problem that when open the artask attachment in the mail it always open the default view is there a way to modify the generated artask file to open a certain view thanks, Hany

Re: Loading Incident Management....

2009-02-02 Thread Hany Abd El_Fatah
hi all, i think it's about license, add the license to your server On Mon, Feb 2, 2009 at 5:49 PM, Richard Copits < richard.cop...@bwc.state.oh.us> wrote: > ** > > I'm running into an error when loading Incident Mangement that I don't > understand…. Everything seems to be going OK but on > > Th

Re: Loading Incident Management....

2009-02-02 Thread Hany Abd El_Fatah
Hi All On Mon, Feb 2, 2009 at 5:49 PM, Richard Copits < richard.cop...@bwc.state.oh.us> wrote: > ** > > I'm running into an error when loading Incident Mangement that I don't > understand…. Everything seems to be going OK but on > > The final screen with success/failure I notice several failur