think you might be able to check Merge
on the filters and the records you import should then create the
consolidated records. You'd have to test that. The SHR:Consolidated
form is the key to many things.
Susan
On Tue, May 13, 2008 at 1:44 PM, Heinzel, Jamie <[EMAIL PROTECTED]>
w
Does this work in ARS 6.x or is it for 7.x only?
Also I see in 7.x there is a form called HPD:IncidentInterface_Create
that will do what I am looking for. Is there an equivalent on 6.x or is
it possible to modify it and use it on 6.x?
Thanks again,
Jamie
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie
Sent: Tuesday, May 13, 2008 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Import into HPD:H
HR:ConsolidatedList form. You
will need to look at the workflow that pushes to there when a Help Desk
record is created, and ensure that workflow fires when you import your
tickets.
Rick
On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie <[EMAIL PROTECTED]>
wrote:
**
I'm looking fo
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie
Sent: Tuesday, May 13, 2008 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Import into HPD:HelpDesk ARS 6.3
**
I'm looking for some assistance in importing from a csv into
HPD:HelpDesk to crea
I'm looking for some assistance in importing from a csv into
HPD:HelpDesk to create tickets as part of a batch process when a new
user is set up. I have the import working, but it doesn't seem that the
tickets are showing up in Remedy User. They show up if I do a search for
open tickets, but they a
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