Re: Somebody please run this ITSM 7 report for me

2009-02-10 Thread Icarus4
Hello Rabi, I don't see your report file, however, do you have any diary fields in it? (worklog, Audit trail, etc) We have noticed that these type of fields (CLOB) are killing the performances when it comes to reporting. Try to remove them and run your report again just to see. On our side we

Re: Remedy Deve3loper Studio 7.5???

2009-02-10 Thread Icarus4
Well guys... I'm really wondering what you are all waiting for? A tool that does everything for you? Personally I spent 30 minutes so far on it and could quite easily find back the functions I need. I know I will definitely have to read the manual to get familiar with all interface details but so

Re: ITSM 7 Operational Categorizations

2008-11-06 Thread Icarus4
Hello listers, Anyone who can share the document with me? Thanks Rick Cook-3 wrote: I wish I had published this last year, but better late than never, I suppose. This is a link to a paper I just wrote up on how to set up Operational Categorizations in ITSM 7. Not a procedural manual

Re: Currency Field Push - AST:Asset

2008-10-02 Thread Icarus4
Hello, You need to either change your calculation to include the currency (which looks weird I agree) this way: $Tax Rate$/100 USD * $Unit Price.VALUE$ However the result may not be the one expected (currency code get set to a different one) Or the easiest way I guess is to create a new hidden

Re: Exporting Blob File Attatchments From Remedy ARS V6

2008-10-01 Thread Icarus4
Hello, Here is a link that may help you. However if you are really not familiar with Oracle PL/SQL basics, you should request a DBA to help you. http://www.oracle-base.com/articles/9i/ExportBlob9i.php Michael Bessey wrote: Hello Remedy Guru's, Does anyone happen to know of a good

Re: Multiple Instance of ARS 6.3 on Shared database

2008-09-16 Thread Icarus4
). Kind Regards, Basil -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Icarus4 Sent: 12 September 2008 15:05 To: arslist@ARSLIST.ORG Subject: Multiple Instance of ARS 6.3 on Shared database Hello listers, I'm

Re: Multiple Instance of ARS 6.3 on Shared database

2008-09-16 Thread Icarus4
to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Icarus4 Sent: Friday, September 12, 2008 6:05 AM To: arslist

Multiple Instance of ARS 6.3 on Shared database

2008-09-12 Thread Icarus4
Hello listers, I'm considering installing multiple instance of ARS 6.3 on the same box. Instances will share the same database. Anyone did a performance comparison between single and multiple instances? Does it bring a better usage of the server resources? Thanks for sharing. -- View this