cannot access tomcat parameters. verify that tomcat is running error, Atrium Core web services installation 8.1.02

2015-01-28 Thread Jerry Zhou
Hi, Trying to install Atrium Core Web services and Web services registry 8.1.02, but always get the following error, even the Tomcat is running: cannot access tomcat parameters. verify that tomcat is running Any idea would be appreciated. Jerry From: Action Request System discussion

How to configure email engine to use a specific java version

2012-01-05 Thread Jerry Zhou
email engine, it still uses java 1.5.0_15) Is there anything else I missed or what is the correct way to make it uses a specific version? Thanks lot in advance fro any ideas! Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only

Re: How to configure email engine to use a specific java version

2012-01-05 Thread Jerry Zhou
Thanks lot! Is there anyway without need to edit the registry value to make it happen? Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** From: Action Request System discussion list(ARSList) [mailto:arslist

Email engine error SEVERE: Mailbox Name is missing and no default Mailbox has been configured

2012-01-04 Thread Jerry Zhou
has been configured Any ideas would be appreciate it very much!! Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives

Re: Email engine error SEVERE: Mailbox Name is missing and no default Mailbox has been configured

2012-01-04 Thread Jerry Zhou
Kevin, Thanks lot!! I double checked and that is already set, I also restarted the email engine more than once, still get this, any other ideas? Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** -Original Message- From: Action

Re: Table drill down not working for one form on mid-tier

2011-06-13 Thread Jerry Zhou
Hi William, Checked everything you mentioned again, still not working and no clue why this happens to this particular form, see below.. Thanks! Jerry Zhou The Ambit Group - FCC/CGB 4-B505 (202)-418-7426 *** Non-Public: For Internal Use Only *** -Original Message- From: Action

Table drill down not working for one form on mid-tier

2011-06-10 Thread Jerry Zhou
!! Jerry Zhou The Ambit Group - FCC/CGB 4-B505 (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Incoming email process issue

2009-04-20 Thread Jerry Zhou
:2012) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:181) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Jerry Zhou (202)-418-7426 *** Non-Public: For Internal Use Only *** -Original

Re: Incoming email process issue

2009-04-20 Thread Jerry Zhou
to check or clear? Jerry Zhou (202)-418-7426 *** Non-Public: For Internal Use Only *** -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Monday, April 20, 2009 10:01 AM To: arslist@ARSLIST.ORG Subject: Re

Trouble with Uninstall ARS 6.0.3

2008-02-29 Thread Jerry Zhou
Hi everyone, I installed ARS6.0.3 in our remedy upgrade/test box (window 2003), but I could not uninstall it from the Add or Remove program window. It seems the program's uninstall.exe not work properly (it complains that I don't have the right to do so, but I am administrator for this

Problem with setting email engine with MAPI

2007-08-27 Thread Jerry Zhou
Hi List, We change our email from SMTP to MAPI protocol and have checked all requirements for the profile, domain account according to Remedy's documentation more than once, but still could not make it work, and got the following errors when running the email engine in the debug mode. could

Re: Problem with setting email engine with MAPI

2007-08-27 Thread Jerry Zhou
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Zhou Sent: Monday, August 27, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Problem with setting email engine with MAPI Hi List, We change our email from SMTP to MAPI protocol and have checked all requirements for the profile

any way to Open new form window behind instead of on top of the current form

2007-07-18 Thread Jerry Zhou
Hi all, Does any one know if there is possible to control the newly opened window's position? Suppose that I am modifying a case 123 on from A, and some integration opens a new case and new case window is pop up on top of case 123. Is there a way or workflow that can be made to automatically

is it possible to add menu item to the user tool

2007-07-16 Thread Jerry Zhou
Hi All, Does any one know if it is possible to add a menu item to the user tool's Manu bar which is not associated with any form, i.e. the menu item will always available regardless of which form is currently opened or none is opened. Thanks lot! Jerry *** Non-Public: For Internal Use

how to Focus on result list after search

2007-06-04 Thread Jerry Zhou
Hi, I'll appreciate it very if any one has a workaround to have the mouse focus on the result list, instead of the detail pane, after the search bring up both result pane and detail pane so the users can move up and down on the list right away via the keyboard's up and down keys we are on

Re: how to Focus on result list after search

2007-06-04 Thread Jerry Zhou
and start going up and down -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Zhou Sent: Monday, June 04, 2007 7:51 AM To: arslist@ARSLIST.ORG Subject: how to Focus on result list after search Hi, I'll appreciate it very