Re: determining schema name using driver.exe...

Hi, Asking a silly question but are you trying to run sql via driver.exe? Thanks, Vikrant Sent from my Xperia™ smartphone Rick Phillips wrote: ** Hi, everyone, I'm using the 8.1 driver.exe, and wondering if it's possible to determine a schemaname from a given schemaid. I've tried select

Re: Getting my development feet wet...

I would go with best practice mode. I treat any development as customization hence best practice mode and be upgrade safe. Sent from my Xperia™ smartphone Lisa Singh wrote: I just did the Administrator Foundation stuff so you'd think this would be clearer but I'm still not sure... I want to

Re: Is it just me or is BMC Developer Studio full of bugs?

We have seen this in our dev environment few weeks back but it was for custom fields on any kinda form. Everything worked fine the fields are in place till we restart the server. Once restarted the custom fields are gone and we cannot create new ones with same id. It seems the field id is used u

Re: Approval list parsing issue?

hi Doug, Yes I agree with you about the incorrect syntax or the miss formatted input to the approval process. We have set in the check that you have suggested to replace ";;" with ";" in the approver list just some time back. But on further analysis of our issue we found out few more things an

Re: Web services

Can you kindly elaborate on the issue you facing? Any errors or unexpected behavior? This will help us understand you problem better. Sent from my Xperia™ smartphone Deepali Nigade wrote: hi all, I have created and Published Web service, but unable to consume them.I have created a filter t

Re: Is it just me or is BMC Developer Studio full of bugs?

That's spot on what we just observe. Sent from my Xperia™ smartphone Brent Goodman wrote: ** Increase the memory heap being used reduces the frequency. I am using 7.6.04 patch 4 and this solved the problem for the most part, but does still occur when dev studio has been running for a few da

Re: Is it just me or is BMC Developer Studio full of bugs?

Can you check the jvm heap size for your dev studio. Can try and increase the max to 1024 mb and min to 512 mb. This has reduced the number of restarts for me significantly specially if I work with multiple server in a single instance of the studio. Sent from my Xperia™ smartphone Angus Comber

Re: SRM Approval

Hi, What I have done in one such requirements was 1. Create a new custom form which holds information of the Approval group for particular CTI's for which I need approval to be triggered. 2. Next is we got the CTI for which the request is raised on the SRM:Request form. 3. Then we created a j

Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open

Same is with me. I guess you should see more votes than the nominations. Sent from my Xperia™ smartphone Julie Sellers wrote: ** I plan to vote cause all my nominees are already nominated (or ineligible). From: Jason Miller To: arslist@ARSLIST.ORG Sent: Mon

Re: Archive Incident Management& Change Management 7.1

Well use tools like RRR to delete data via remedy. I have deleted similar sized data. In less than 3 weeks. Sent from my Xperia™ smartphone mahmoud mahdy wrote: ** I contacted WIPRO whom support BMC Remedy, and they told me that deleting from DB level is better as it is a huge data and the

Re: Archive Incident Management& Change Management 7.1

Delete from remedy as far as possible. Sent from my Xperia™ smartphone mahmoud mahdy wrote: ** Dears, I'd like to delete the history and keep only the last two years. so, is it better to delete form remedy forms or DB..? Thanks Date: Mon, 15 Jul 2013 14:41:23

Re: performance issue

I too have a good experience with the RRR tools. Very helpful in archiving data. Vikrant Sent from my Xperia™ smartphone Misi Mladoniczky wrote: Hi, If you are on the new (blue) license model, an extra AR Server does not cost you anything from a license perspective. I have used RRR|Chive su

Re: Lost view in Database of T852

You can use ar schema metadata form to find out which table has schema id you looking for. Thanks, Vikrant Sent from my Xperia™ smartphone Eamonn O'Riordan wrote: I seem to have lost a view in the database. The error message I'm getting is ARERR [552] Failure during SQL operation to the da

Re: Archiving ITSM data

hi, Recently I have completed one of such project and here is what I followed. 1) Create a new archving server with same AR/ITSM/SRM/SLM version as you production. This server will hold your archived data for reporting purpose. 2) Classify the forms on you production system as Foundation forms a

Re: Problem in Migrating forms from 7.5 to 7.6.4

Hi, Did you check the overlays point of view. You are moving objects from a non overlay aware server to an overlay aware server. You might need to refer to the migrator doc for this. Thanks, Vikrant Sent from my Xperia™ smartphone Vikram_Betholi wrote: Hi, When i migrate the objects from

Re: field length issue

If you make the field length 0 would do the trick for you as Abhijeet suggested but there are issues with FTS and QBE search depending your ARS version. I guess there is a BMC ticket open for this. You may like to know about it. The ARS version 7.5 and 7604 have this issue (at least till SP2).

Re: CMDB Driver

It should not take that long. Did you check the pending form to check if there is some error. Sent from my Xperia™ smartphone Naoufal El Hilali wrote: ** Can I have an answer please ? Still waiting for the synchronization to end, I do not know how much time it will take. It has been almost

Re: DSO and large number of records

hi Abhijeet, I am using DSO action in an escalation as I want to copy data to an archive server. And no not using private queue for DSO. If the escalation has more than 100K records to process via a DSO action I see the malloc error. And by 1 go I mean without splitting data in smaller chunks

Re: Issues with Remedy Ebonding- Consuming AO process through Filter

Why not use the DSO process for this? Vikrant Sent from my Xperia™ smartphone Vivek Garg wrote: Hi, We are trying to achieve remedy ebonding i.e. bidirectional incidents sync between 2 remedy systems. We have created an AO(Atrium Ochestrator) process which we are trying to consume through

Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4

Probably you might have checked but still is worth mentioning about a thread on the list regarding pre loading of MT. You might wanna give it a look Sent from my Xperia™ smartphone Howard Richter wrote: ** Happy Friday all, We have been seeing a very strange error since our go-live with 7.6

Re: Archiving Case Study....

Seems like a good idea let me check on that. Thanks, Vikram Sent from my Xperia™ smartphone "Hullule, Kiran" wrote: Vikram, If you have server group environment with multiple servers in group then you can have one dedicated server for DSO and Escalation Operation and configure that outside

Re: Finding a Active Link ID

You can also use ARinside tool to get your workflow documented. Then it becomes easy to find workflow with specific actions. Thanks, Vikram Sent from my Xperia™ smartphone Joe D'Souza wrote: ** SELECT name FROM actlink WHERE actlinkId IN (SELECT actlinkId FROM actlink_process WHERE comman

Re: Remedy archiving methods

hi Vishal, And to find the relationship between objects we can always enable object relationships on the test servers and find out the relations of each form. Once that's done we can use this list of forms for DSO mappings and data transfers. Using a time ranged escalation you can delete the his

Re: BMC Support/EOL

It would also depend if you want to leverage the new features introduced in the new version or if you don't want them in your system. It is a tricky one.. -Vikrant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rackley,

Re: several instances of AR System on the same box

Also if I remember it correctly you need to either have only 1 server with port mapper or no server registered with port mapper to make sure you can connect to both the server concurrently. Correct me if I am wrong here guys. Thanks, Vikrant From: Action Request System discussion list(ARSList)

Re: Pending Start and End Time Fields

This is just something we did a couple of days ago for one of our client. What you need is a back end form and 2 filters. Filter 1 will fire on status change to pending which marks the start of the pending state and makes an entry in the backend form. Now filter 2 will fire on status change fro

Re: New Columns To Web Report Designer

May we know the field type and length of the fields you trying to get on the report. Frank Caruso wrote: That worked when creating a new report. But for existing reports the new field does not show up. Any thoughts on how to get the field to show for existing reports? __

Re: New Columns To Web Report Designer

Also it won't show the diary fields and if I am not wrong fields with length more than 256 chars...(need to confirm the second part but first Iam very sure of.) Thanks, Vikrant From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday

Re: Fuzzy Midteir

We had the same issue the field labels on one our homegrown incident form had just one text hence the form was useless for a while. We flushed the cache on MT, user browser cache and also restarted the tomcat and it did the trick for us... seems kind of a bug to me. Thanks, Vikrant From: Actio

Re: Cannot login to mid-tier but CAN login using Windows user tool

hi Angus, have you configured the Authentication server correctly in the MT config page? Thanks, Vikram -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Thursday, September 27, 2012 12:47 PM To: arslist@

Re: Remedy Startup

The only thing i can think to do is.. Keep the startup of your ar server service manual.. And only when you can login to your SQL Management studio with ARAdmin login you can start the service.. but off course it will be manual thing... which is not always recommended but still worth a try to pi

Re: PROBLEM :Invoking 3rd party sms gateway URL via remedy and capturing the response.

Thanks all, last night we were able to write a filter plug-in for the same. And it works fine.. Just a bit impatience on my side to post the issue too soon. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, May

Re: PROBLEM :Invoking 3rd party sms gateway URL via remedy and capturing the response.

Thx Misi, One confusion still. I liked the idea of the view field but can I read the value back from that field as a http response? Need to check it. Will update on this approach shortly. Thanks Vikram -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars