How to translate buildin production cat and operation cat into other language?

) are not localized language, it still in English. The user can not understand it. What do you deal with it? I won't translate them via app admin console. Do you guys have any good practice can help me out here? Thanks, Martin -- Regards, 刘征 Martin Liu -- Blog: http

Re: How ARS servers take care of escalations on shared DB?

this is, and which server should take over the activity I the event of the primary server failing, via the AR System Server Group Operation Ranking form. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin Liu Sent: 11

Re: How ARS servers take care of escalations on shared DB?

don't you'll have multiple instances of the same escalation running - whether this is a problem will depend on what the escalation does. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin Liu Sent: 11 February

Re: How ARS servers take care of escalations on shared DB?

. The Run-If in the Escalation has something like: ($SERVER$ = 'Escalation Server 1') Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin Liu Sent: Friday, February 11, 2011 5:43 AM To: arslist@ARSLIST.ORG

How ARS servers take care of escalations on shared DB?

I have not configured server group yet. Do I got duplication data or actions? Thanks! Martin -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist

How do I know user number?

Hi List, I'd like to know how many users are on the same mid-tier. Any log? where to check? -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist

How to configure LB with mid-tier?

Hi List, How do you configure health check in LB? Do you use StatusCheckServlet (in ARS sp4+)? I will have two mid-tiers (VMWare machine) behind a F5 LB. How to configure F5 LB for this architecture? Thanks, -- Regards, 刘征 Martin Liu -- Blog: http

What's the min sheet number of people.xls? DMT question

peoples should be imported? I am not sure if other sheet should be fill in some data too. -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives

ARS benchmark testing tools

is on a remote HP-UX oracle 10g. Midtier is Apache + tomcat -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10

How to disable person CI creating?

Hi List, I have Remedy ITSM 7.6.01 installed. The Person CI will be created when I add a new user. But, I don't need Person CI in CMDB. Is there any way could disable persion CI creating? Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn

How to rename object name?

Hi List, I am going to rename a form. But, Save as is the only avaliable option from file menu. The 'rename' is gray out. What I want is just rename, I don't need one more form. Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn

In Develop Studio. It seems right/Left/up/down key can not move any field.

Is there any other short key which can move field? I remember it is possible thing back to Remedy Administrator. Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn

Re: Locate a request via an URL

(such as an incident request from HPD:Help Desk) via an URL? Or any workaround? _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn

Re: AIE 7.6: InitCMDBConnection - cannot access AR System server

AR server Has anybody else experienced this? Thanks, Jason ARS 7.5 p4 Atrium Core 7.6 p1 Win 2008 R2 64-bit SQL 2008 64-bit _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn

Remedy ITSM 7.6 with Siteminder 6.0

-- ? Is this correct? Do you have any idea how to do this? any document? Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives

Re: ADV Re: Remedy ITSM 7.6 with Siteminder 6.0

this? any document? Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10

ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy

? Is that good? How about integration effort? My customer need have 20~30 help-desk agent online. Any advice are welcomed! Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn

Re: safest and fastest way to delete AR Email records

Are -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

How to configure Apache for Mid-tier(Tomcat)?

on this machine. I googled mod_jk already. It seem we have to connect apache and tomcat together by mod_jk. Is there any have a short config guide or simple configuration file? Regards, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn

Re: How to implement HA architecture?

Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Fri, Dec 4, 2009 at 2:35 AM, Martin Liu liuz...@gmail.com wrote: ** Hi List, I have two physical windows

Re: How to implement HA architecture?

in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Sat, Dec 5, 2009 at 2:49 AM, Martin Liu liuz...@gmail.com