Neel,
If someone hits the save button, that means the system has detected that one
field or other has been modified (i.e. "dirty" flag). You could run the
filter on modify, with no run if qualification (i.e. always runs, regardless
of what fields have changed). However, the changed fields may not
Fred has suggested the right way to do it, but I don't know if that explains
your problem. If you're closing the help desk form without hitting save, any
filters that fire on "modify" should not fire, regardless of the run if
qualification.
Neel, you should switch on filter and possibly active lin
Hi Su Song,
I'm working with version 7, and this works for me. You need to have the
manager name field populated on your people form for all of your requesters,
so that Remedy can find the manager based on the requester.
All you need to do is create a "Get Next Approver" rule. On the set fi
**
Hi Scott,
I’m working in Australia,
primarily for myself. For this to work, you need to build relationships with a
number of Remedy customers.
Over the last couple of years, I’ve done
work directly with clients, as well as through BMC and BMC partners. When
working through BMC or
Chris,
Thanks for the info. I've managed to get "BMC_Impact" relationships working
- not sure what I was doing before, but it's working a treat now!
The theory is that when an asset (CI) is added to an incident, an outage on
that CI potentially has a downstream impact. By using CMDBGraphQuery, yo
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Hi all,
I’m currently trying without success to get the
CMDBGraphQuery function call, (using c on CMDB 1.1) to work. I haven’t
seen much on the list on this topic – in fact, I only found one entry
– Dan, back in 2005 you asked if anyone had used it. I didn’t find
any responses. As fa
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