;
> Axton Grams
>
> On 8/20/07, Mau Remedy <[EMAIL PROTECTED]> wrote:
> > Hello guys
> >
> > I need your assistance in regards to a backup/restore problem, there
> > are corruption errors in our definition file while starting the new
> > ARSystem just af
think about:
> - arserver localization (base language(s) installed)
> - oracle instance character set (xxx.xUTF8)
> - arserver host localization (LANG)
> - oracle client settings (NLS_)
> - arserver 7.0 vs. 7.0.1 version mismatch during server B install
>
> Axton Grams
&
Hello guys
I need your assistance in regards to a backup/restore problem, there
are corruption errors in our definition file while starting the new
ARSystem just after restoring the old database.
Can anyone point out the definitive steps to move an arsystem oracle
database from one server to a se
riority change rather than when the call was
logged.
Finally, the notification issues you are having could relate to a fault in
the ownership take over where when it deletes the original SLA and its
notifications (if there are any) it also deletes the new notifications as
well leaving you with none. This
[mailto:
[EMAIL PROTECTED] *On Behalf Of *Mau Remedy
*Sent:* Tuesday, July 03, 2007 6:59 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Difference between "Missed" and "Missed Goal": Remedy SLA 6
**
Hello friends
Long time since last posting. Here´s an easy one: We´ve been stuck
Hello friends
Long time since last posting. Here´s an easy one: We´ve been stuck with
Remedy SLA 6.0 fundamental concepts, trying to understand the difference
between "missed" and "missed goal", when monitoring attached SLAs in
Helpdesk cases.
SLAs are pretty straight forward, there are two diff
**
Hello folks
There used to be an old powerpoint presentation from Remedy back in 98-99 or so, where they tried to position the recently revamped Remedy Helpdesk against home grown applications. Does anyone still have this or has something similar?
Thanks very much
Maus
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