Print Preview doesn't appear on clicking 'Print' button

This issue occurs for some of the users where they have "BMC Remedy user v7.1 Patch 004 " pushed through packaging. While clicking on Print button on the Incident/ Change Request screen, normally the Print preview appears before we print. This doesn'appear the same for all users. It directly goes

Problem Management Roles - Process Question

I have 2 questions... 1. Can anyone explain the additional activities that can be performed with Problem Master role in comparison with Problem User role? It is not clear from the BMC user guide If I understand correctly Problem Master will have the permission to change the assignee or manager or

Re: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1

Thanks for your reply. This suddenly disappeared. Not sure what the root cause was. -- View this message in context: http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24643387p24716213.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

Dialogs/ Pop ups on Mid Tier - Remedy version 7.1

One the user is facing this strange issue. When he tries to search the web for Incidents or Change Requests, he gets a dialog box with an error "No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)" on clicking Ok, one more web