Remedy Support per Call/Incident?

Hey List! Long time, no post... Is there a Remedy support company which provides a per call/incident fee instead of having to purchase annual support? I have only seen annual support options. Thanks. -- Stephen Remedy Skilled Professional _

Remedy Support Vendors

Hey List, Can you recommend a Remedy support vendor? I am looking for a vendor that has resolved issues which are not simple. Thanks. -- Stephen Remedy Skilled Professional ___ UNSUBSCRIBE or access ARSlist Archives a

Re: Diary Field Issue - Attention - Remedy Product Defect

Meenakshinathan, If you decide to switch from using Diary fields to a work log form, here is a free utility that will create the work log form entries by copying your existing Diary fields. http://arswiki.org/projects/dotnetutil It's named ARS_CreateDiaryForm. HTH -- Stephen Remedy Skilled Pr

Re: Diary Field Issue - Attention - Remedy Product Defect.

On Tue, Sep 1, 2009 at 5:21 PM, John Sundberg wrote: > ** > > Actually - I would consider the "fuzzing technique" for testing. Cause -- > all testing a " " would do is catch the space problem. > > Fuzzing would try tons of things you would never think of. (tabs / Null \0 > / etc.) > > http:/

Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease

This reminds me of a post from April 9 with the subject of 'ADV: Remedy Domains'. :) Stephen Remedy Skilled Professional On Tue, Jun 23, 2009 at 10:07 AM, Bing wrote: > ** > > Over the past few years ITM3 California has quietly amassed a collection of > Remedy-themed internet domains. But si

A Fix For ARDBC LDAP Authentication Error

In case this saves someone time troubleshooting... ARS 6.3 Windows 2003 A couple weeks ago the server that our ARS server used for LDAP queries was shut down for good. I was not informed, and learned of it when LDAP errors began popping up in our ARS application. Changing the server to another

Re: BMC KB site - now 100% less useful than before!

There is a utility on http://arswiki.org/projects/dotnetutil called ARS_KBImport. It is used to download and import KB articles into a Remedy form. From there you can perform regular Remedy searches. Since BMC changed their URL format (ie. http://rkm.bmc.com/rkm/viewdoc.jsp?doc=KM-01001282)

Re: Capture ComputerName and UserName (U)

Another method is to use a free utility named WksInfo I created a while back. It returns this and other information such as path to Office applications with just one $PROCESS$ call. After you retrieve the information ALs would then parse each setting you need. It's open source so you can modify

SharePoint Chart in Remedy

Has anyone created a chart like the one displayed in SharePoint that can be viewed from within the Remedy User Tool? (see attached) I want to be able to graphically display various projects with durations. We currently use ARS 6.3, but will upgrade to 7.5 within the next 4-8 weeks. Thanks. Ste