On Tue, Sep 1, 2009 at 5:21 PM, John Sundberg <john.sundb...@kineticdata.com > wrote:
> ** > > Actually - I would consider the "fuzzing technique" for testing. Cause -- > all testing a " " would do is catch the space problem. > > Fuzzing would try tons of things you would never think of. (tabs / Null \0 > / etc.....) > > http://en.wikipedia.org/wiki/Fuzz_testing > > > Also - I would make the claim that - reporting is easier when the comments > are in a related table. > (most (maybe all) reporting tools know how to use related tables -- NONE of > the reporting tools I know of know how to parse a Remedy diary field) > > > Reporting -- it would be easier to produce a report of "high touch tickets" > by reporting on all tickets where comment.count > 10 -- or something like > that - if the comments were in a separate table. > > > > My guess as to why the diary field exists (and still exists) - is two > reasons. > 1) Original Remedy did not have push fields (or tables like we now know > them) -- and so the diary field solved the problem. > 2) Diary fields == more licenses -- updating a simple status would update > the worklog - forcing a modify of the record - hence license used -- aka > $$$. > > > > -John > > > > On Sep 1, 2009, at 2:45 PM, Matt Reinfeldt wrote: > > **Warren, > > I, like John, stopped using Diary fields long ago. As far as reporting > goes, yes, a join or a sub-report is what it takes to bring that in, but I > don’t think that’s a big deal, because… (wait for it…) at least you can then > view it in a readable format! Have you seen a Diary field in a report? J > Honestly, though, we don’t pull those particular records into much more than > the ‘print ticket’ reports, as there’s no need. > > As to how it was “missed”… good question, and I think that one more use > case has just been defined for the QA team. (note to self: test not only > NULL values, but a single space, too! … Honestly, I can see how it was > missed…. The real question is, how long will it take to get a fix out?) > > Matt R. > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Warren > Baltimore > *Sent:* Tuesday, September 01, 2009 1:53 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Diary Field Issue - Attention - Remedy Product Defect. > > ** > I would think because it already is there! > As I sit here thinking about it, I can see some nice things about the > seperate form, but doesn't it create an added complication when it comes to > Reporting? It's one more join that would have to be supported for > reporting? > > Or am I missing something here? > > I'm very curious about this! > > Oh, and the bug....that is incredibly bad! How do you miss that one? > > > Warren > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > -- > John David Sundberg > 235 East 6th Street, Suite 400B > St. Paul, MN 55101 > (651) 556-0930-work > (651) 247-6766-cell > (651) 695-8577-fax > john.sundb...@kineticdata.com > > > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Stephen Remedy Skilled Professional _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
