Consuming Sharepoint data via Web service

2012-11-26 Thread Steve McDonald
Hello all, I can find lots on Sharepoint consuming Remedy Web services but not the other direction. Can anyone help me get this set up? I'm on 7.6, all Microsoft. Thanks in advance! ___ UNSUBSCRIBE or access ARSlist

Re: Where does the 'Menu Name' attribute go?

2012-04-19 Thread Steve McDonald
It just seemed hit or miss when the attribute was displayed. I uninstalled all remedy apps and reinstalled all the latest versions and patches and everything seems better. On Thu, Apr 12, 2012 at 7:07 AM, Jon Slaven jon.sla...@amway.com wrote: Not quite sure what you're asking... do you want

Dev Studio Layout WinXP vs Win7

2012-04-19 Thread Steve McDonald
Hello All, When I transitioned to Windows 7 the font and layout of the fields on all my forms is messed up. Nothing is lined up and the fonts are too big. I am an a docked laptop with two monitors that only go up to 1280x1024 but this happens when i'm just on the laptop whish has a very nice

Where does the 'Menu Name' attribute go?

2012-04-11 Thread Steve McDonald
Hi All, I'm slowly coming up to speed with DS and can't seem to figure out where the Menu Name attribute goes on a random basis. Is it a problem with forms from older versions? I tried exporting and importing in the hopes the attribute would appear. No dice. Words or wisdom?

Re: ODBC not returning the expected values from Incident form

2011-10-10 Thread Steve McDonald
I've discovered a problem that seems to stem from the Office 2010 version of MS Query's interaction with the ODBC. A basic full table grab will not return att rows if certain fields ar included in the query. Remove those and att rows are returned. I tried adding a where required field is not

Conversion from Informix to SQLServer or Oracle?

2010-10-07 Thread Steve McDonald
Has anyone done a conversion from Informix to SQLServer? Since BMC will no longer support Informix after 7.6.3 I need to take the leap away from Informix. Any advice appreciated. ___ UNSUBSCRIBE or access ARSlist

Re: Problems Installing 7.5 on Solaris/Informix

2010-06-16 Thread Steve McDonald
log)? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve McDonald Sent: Monday, June 14, 2010 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** It's an upgrade and the system

Re: Problems Installing 7.5 on Solaris/Informix

2010-06-16 Thread Steve McDonald
:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Steve McDonald *Sent:* Wednesday, June 16, 2010 11:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Problems Installing 7.5 on Solaris/Informix ** Turns out I'm using an incompatible Informix client. I

Re: ARS 7.5 and MidTier sharing the same hardware?

2010-06-14 Thread Steve McDonald
and projected utilization, you may not have any issues. Axton Grams These statements represent my opinion and nothing more. On Tue, Jun 8, 2010 at 3:46 PM, Steve McDonald s.mcdonald.arsl...@gmail.com wrote: ** The install manual only recommends you don't. What

Problems Installing 7.5 on Solaris/Informix

2010-06-14 Thread Steve McDonald
like to have the dev server conquered before I go. Thanks! Steve McDonald App server - Solaris 10 Database server - Informix 10 on Solaris 10 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10

Re: Problems Installing 7.5 on Solaris/Informix

2010-06-14 Thread Steve McDonald
fails.. Cheers Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Steve McDonald *Sent:* Monday, June 14, 2010 2:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Problems Installing 7.5 on Solaris/Informix ** I am

Re: Problems Installing 7.5 on Solaris/Informix

2010-06-14 Thread Steve McDonald
System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Steve McDonald *Sent:* Monday, June 14, 2010 5:24 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Problems Installing 7.5 on Solaris/Informix ** I probably wasn't clear enough. This is during the install process, right

ARS 7.5 and MidTier sharing the same hardware?

2010-06-08 Thread Steve McDonald
The install manual only recommends you don't. What are the consequences if I do? We don't heavily use the midtier so if I don't have to hassle with more equipment I'd rather not. I already have seperate application and database hardware. Thanks in advance for your insight. Solaris 10 Informix

Re: Upgrade to 7.5, is it possible without any errors?

2010-01-14 Thread Steve McDonald
The biggest time eater we found going from 6.3 to 7.1 was that the script altered three fields in every table that had the 8 core fields. The problem was it didn't do one alter for three fields, it did three alters, one for each field. Big tables took a long time. Fortunately we were doing a

Re: Send HTML To Email Engine

2009-11-02 Thread Steve McDonald
I've not been able to get radio buttons to work in gmail. Outlook worked until we started the upfrade to 2007, now I get parenthesis, like thisL ( ) Approved. Not much a user can do with that. On Wed, Sep 17, 2008 at 11:51 AM, Frank Caruso caruso.fr...@gmail.comwrote: ** I have been able

Re: Voting option when sending mails

2009-11-02 Thread Steve McDonald
I'm not finding the Other Actions View in Browser option. Has it moved in the later versoins of Outlook 2007? On Tue, Dec 19, 2006 at 11:23 AM, Heider, Stephen shei...@pbsj.com wrote: ** Sashi, Yes, it can be done. I use that here with html email forms. When the user clicks a button

Excell data query

2009-07-08 Thread Steve McDonald
Has anyone had problems extracting data via Excel after upgrading to Excel 2007? I have a user that the following error: Unable to obtain a list of tables from the data source. He said spreadsheets created with Excel 2003 work ok but nothing new. We're on 7.1 patch 6 on Unix 10/Informix 10.

Re: Excell data query

2009-07-08 Thread Steve McDonald
for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Excell data query From: Steve McDonald s.mcdonald.arsl...@gmail.com Date: Wed, July 08, 2009 5:29 pm To: arslist@ARSLIST.ORG ** Has anyone had problems

ServerName reference in .xml def files

2009-06-23 Thread Steve McDonald
In cleaning an xml def file of server dependence I noticed some serverName references contain an astrisk(*) instead of the @. Are they interchangeable? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Index disparity between Remedy and Informix

2009-05-14 Thread Steve McDonald
Hello All, On one of my email forms, Remedy says I have 2 indexes, Informix says I have none. Can someone tell me which admin table stores the Remedy listing on indexes? I'm familiar with DBAccess and need to drop them from the table. Thanks

Accellerating the 6.3 - 7.x upgrade process

2009-04-28 Thread Steve McDonald
Hello All, Disclaimer: This upgrade involved an Informix upgrade as well. While testing the ARSystem upgrade process, what we thought would be around 4 hours turned into about 12. With tables containing nearly two million records and an audit trail table with over 9 million, the outage would

Anyone have Solaris10/Informix10/ARS 7.1 and can try something for me?

2009-03-11 Thread Steve McDonald
Here's what I found: - Take any form with an attachment pool and corresponding attachment fields - Must have a few attachments added to a record - Add the attachment field label to the results list - Query the form, qualified or unqualified. This crashes the arserverd process on my new dev,

How can I tell if tomcat is running?

2008-11-18 Thread Steve McDonald
I run the startup.sh script and get this: Using CATALINA_BASE: /remedy/apache-tomcat-5.5.25 Using CATALINA_HOME: /remedy/apache-tomcat-5.5.25 Using CATALINA_TMPDIR: /remedy/apache-tomcat-5.5.25/temp Using JRE_HOME: /usr/java When I do a ps -ef I don't see any additional processes.

Re: ARS for non Trouble Ticketing applications

2008-11-18 Thread Steve McDonald
I wrote an application(with help from the perl API) that was used to track calls to our licensees 4 times per month. the calls were a secret shopper kind of thing. On the first of the month an escalation fired that preloaded the survey form with over 12k blank survey forms. the callers pressed

Re: How can I tell if tomcat is running?

2008-11-18 Thread Steve McDonald
Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Steve McDonald *Sent:* Tuesday, November 18, 2008 4:39 PM *To:* arslist@ARSLIST.ORG *Subject:* How can I tell if tomcat is running? ** I run the startup.sh script and get this: Using CATALINA_BASE

umask in the web server startup sequence?

2008-11-12 Thread Steve McDonald
Good day All, In the midtier installation manual, for Apache servers, it states: *To minimize security exposure, include umask 077 in the web server start sequence. Using umask 077 makes sure that files created by the web server processes will be owned and only usable by the user who runs that

Best practice? Email engine with two Remedy servers on a single unix box

2008-10-28 Thread Steve McDonald
Can I do a single email engine to service two Remedy servers? Load isn't an issue as these are my DEV QA servers. My Informix DBs for both are remote. Remedy v7.1 on Solaris 10 Informix 10 Thanks in advance! ___

RPC Question

2008-10-22 Thread Steve McDonald
Hello All! I need to intall 2 servers on a single machine. Do I NEED to set one of the severs to use portmapper? I installed the first and am having quirky problems. If I rpcinfo -p the server there are no RPC ports assined to Remedy. I have confirmed the /etc/rpc file has been updated to

Re: RPC Question

2008-10-22 Thread Steve McDonald
this. On Oct 22, 2008, at 1:30 PM, Steve McDonald [EMAIL PROTECTED] wrote: ** Hello All! I need to intall 2 servers on a single machine. Do I NEED to set one of the severs to use portmapper? I installed the first and am having quirky problems. If I rpcinfo -p the server there are no RPC ports

Re: Remedy Support page down?

2008-09-29 Thread Steve McDonald
I was having problems this morning but then got through mid day and now am getting the same error. On Mon, Sep 29, 2008 at 1:36 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Is the page wherein you view/update current tickets down? I get the following error when I hit that link to view/update

Re: Print Table Options

2008-09-11 Thread Steve McDonald
File/Print Setup/Orientation/Portrait (static change) Or, if yo uselect Print Table and the print window is open Properties Button/Orientation/Portrait (changed for this print job) On Wed, Sep 10, 2008 at 8:44 AM, Brittain, Mark [EMAIL PROTECTED]wrote: Hi All, If I mouse over the table

HTML text area, email templates and the email engine

2008-09-03 Thread Steve McDonald
, that there was No field values supplied when there clearly was. Here is my HTML code for the 2 fields: Text Field: input type=text name=!536871089! size=128 value= Text Area: textarea name=!536871089! rows=25 cols=80 wrap=physical /textarea Any help is appreciated Steve McDonald Sr. Remedy

Re: HTML text area, email templates and the email engine

2008-09-03 Thread Steve McDonald
Nope, that wasn't it... On Wed, Sep 3, 2008 at 11:24 AM, Brien Dieterle [EMAIL PROTECTED] wrote: ** The wrap option is not a w3 standard I don't think, so you might try pulling that out. Brien On Wed, Sep 3, 2008 at 7:02 AM, Steve McDonald [EMAIL PROTECTED] wrote: ** Good morning All

Capturing bidirectional email correspondence

2008-06-25 Thread Steve McDonald
Hello all, I'm able to send email notifications that include templates to users that submit via a web front end. I would like to have them be able to reply to the notification and have their text added to the diary. I have included exported email template data from the form but it's still not

Integer date conversion in Business Object WebIntelligence

2006-09-28 Thread Steve McDonald
** Hello all, Just wondering if anyone has tackled the database stored integer for Remedy date fields to a human readable date? If so, I'd love your help. I figure with BO and Remedy being partners there would be something built in but I cant find it. Steve

Re: OT: BMC Userworld Questions

2006-08-22 Thread Steve McDonald
** Any truth to the rumor that there will be singing at the ARSList Awards? On 8/21/06, Ed White [EMAIL PROTECTED] wrote: Thanks for the helpful information seeing as this will be my first User groupmeeting.I appreciate it. -Original Message-From: Action Request System discussion

Re: Remedy Import - Limits to 15 records

2006-08-03 Thread Steve McDonald
** I agree with John. I ALWAYS audit my data with a text editor. I've found onceafter if I exported data as a csv, opened in Excel and decided I didn't needthe last column and deleted it. I ended up with errors. Turned outI had sporadic commas at the ends of some rows. Now I leave my export alone

ARDBC LDAP

2006-08-01 Thread Steve McDonald
and there are many with 15 characters so that field is out. Anyone run into this and solved it? Thanks in advance! Steve McDonald Sr. Remedy Applications Programmer Choice Hotels International __20060125___This posting was submitted with HTML in it___