Re: Error in email logs...resulting in email loss

y invalid addresses, if selective emails are not being delivered. Thank you, Dhananjay From: Sucharita SINGHAL [via ARS (Action Request System)] [mailto:ml-node+<mailto:ml-node%2B>[hidden email]<http://user/SendEmail.jtp?type=node&node=7593588&i=0>] Sent: 13 November 201

Error in email logs...resulting in email loss

Hello Team, We are errors in email Logs. Selective mails are getting blocked and not being sent to smtp server. Please find the error snapshot as below: nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTranspo

Validate the files in attachment field

Hello All, We are currently am on ARS version 6.3. I have the requirement to validate the attachment file name in a remedy ticket. This means if attachment is of type (exe etc), I have to give error to the user in attaching the file. Can anyone please suggest the name of the field to use for t

Computed Group

Hello Everyone, Can someone provide a comprehensive guide on functioning of Computed Groups in Remedy. Thanks Regards Sucharita Remedy Development Team TAM-UPE-MFG-IOG-OCIO ST Microelectronics Pvt. Ltd. ___ UNSUBSCRIB

Re: survey form

Hello Ramagiri, The form name is SHR:Survey. Regards Sucharita From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, June 30, 2010 4:19 PM To: arslist@ARSLIST.ORG Subject: survey form ** Hi , Can anybody tell me what is t

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Hello, Can someone suggest me the solution to following need. I want to make a display only form as the home page for a set of users. For rest of the users home page is the normal 'Home page'. I also want the links to different applications on my new(alternate ) home page. If I

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Hello List, We are trying to import an SLA which has the following text in 'Message' field in Send Email Action. The case $Case ID+$ crossed Response Time.Escalated to Service Desk. Subject : $Summary$ Descr : $Description$ Requester : $Requester Name+$

Regarding SLA attachment

Hello List, I have a query regarding the SLA attachment functionality. If an SLA's terms and conditions includes two different CTI combinations. The SLA gets attached to a ticket by virtue of one set of CTI. But before SLA is breached, the CTI is changed and we want the same SLA to start calcula

FW: Critical: DSO queue on network congestion

Hello List, I seek your immediate support on an issue we are facing in our infrastructure. The DSO queue starts populating because of network congestion. Now we need to put the server DSO communication on priority, please advice which port we should say should be on priority on network communic

Pending distributed operation for this entry canceled due to error

Hello List, We are facing the Distributed Server Option error stating: "Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) Tue Feb 17 22:50:20 2009 CHGI0005307 - CHG:Change" When we go to look for the erroneous entry on the receiving server we f

Urgent! SHARE:Object_Base entries

Hello All, Could you please tell me how does the for SHARE:Object_Base gets the entries. My need is: Some self created forms(not OOTB) should appear in the "SLA Milestone (set field) form's" menu(namely 'Get Value From*'): The condition for menu which is searching for values on the form 'SHARE

Re: Regarding web service

your application. HTH Sucharita SINGHAL wrote: > Hello Support, > > I have a query regarding web services. > We are planning an integration between remedy and another application. > If an external application is returning multiple values and remedy has to > accept it. > Is i

Re: Regarding web service

in the response back to your application. If you are trying to send mulitple values from remedy to your application, yes you could consume multiple values to your application. HTH Sucharita SINGHAL wrote: > Hello Support, > > I have a query regarding web services. > We are

Regarding web service

Hello Support, I have a query regarding web services. We are planning an integration between remedy and another application. If an external application is returning multiple values and remedy has to accept it. Is it possible to be done through a web service and if Yes, how? Thanks Regards Suchar

Re: URGENT:CRITICAL:Authentication Failed error

the data from the User and Group forms. Thanks & Regards, Sameer Inamdar Wipro BSM Team | Wipro Technologies | Pune | India _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sucharita SINGHAL Sent: Friday, January 30, 2009 3:24 PM

Re: URGENT:CRITICAL:Authentication Failed error

: arslist@ARSLIST.ORG Subject: Re: URGENT:CRITICAL:Authentication Failed error ** Sucharita SINGHAL wrote: Hello, We are facing a very critical error on logging in to remedy. It says authentication failed. Today moring we truncated user_cache table. Right Now user_cache has only 8 entries

URGENT:CRITICAL:Authentication Failed error

Hello, We are facing a very critical error on logging in to remedy. It says authentication failed. Today moring we truncated user_cache table. Right Now user_cache has only 8 entries and only these users are able to login into remedy. How can we regenerate user_cache. Or is it because of someth

FW: Message on Approval Console

Hello Support, Any updates on the same? Please feel free to ask if any other input is required from my side? Thanks Regards Sucharita -Original Message- From: ssinghal [mailto:sucharita.sing...@st.com] Sent: Thursday, January 08, 2009 10:38 AM To: 'Action Request System discussion list(A

Message on Approval Console

Hello All, We are facing a problem while approving a request from 'CHG:ChangeJoinAPDetailSignature' from web console.. When an approver updates the status of request to 'approved' and then saves it, he gets a message saying 'The record has been updated by another user since you retrieved it.Do

Floating licence log

Hello All, My query is regarding the license utilization monitoring in remedy. Is it possible to take out the statistics of how many floating licences(change and incident separately) are being consumed at a given point in time? The key here is to get the Change Floating and Helpdesk Floating lic

Re: VB related query

? Why don't use the Active Link functionality from ARS? Some more information would help me to understand what you are trying to achieve. Thanks. Mario Sucharita SI

VB related query

Hello all, I have a query related to VB. I want to clear some fields and reset the other fields to default values, after click of SUBMIT button once( condition being the data should be saved before fields being reset) can anyone help me in writing this code. Thanks and regards Sucharita

Re: HTML notification

Hello Daniel, Have u selected the field in the filter that sends this notification. You need to open the filter and in the notify action--> fields tab select all the fields that are sent in the HTML template. Regards Sucharita -Original Message- From: Action Request System discussion lis

SLA flow

SLA User Guide as well as SLA nstall and Config Guide I could not find this information. Thanks and regards Sucharita Singhal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor

FW: Common SLA

Hello, We are trying to design a common SLA whereby we intend to develop a mechanism to reduce the total no. of SLA's in the system. Here the system has to be intelligent enough to guess at the time the ticket is created, that how much time this combination of certain fields has to