Hello All, Thanks a lot for all your responses. We could resolve the issue by copying the 'Demo' user from live server to the QA server. After that using 'Demo' we modified all the users from 'User' form and the entries were created in user_cache table. Thanks regards Sucharita
_____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rakshit Bhandary Sent: Friday, January 30, 2009 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT:CRITICAL:Authentication Failed error ** I believe what Suchitra is looking for is an option to restore her user_Cache without have to recreate those user IDs one by one. The below are very good solution to the problem of restoring one ID at a time if thats the way she wants to go. Rakshit On Fri, Jan 30, 2009 at 3:39 PM, Sam The Dam <sameer.inam...@wipro.com> wrote: Hi Sucharita, Here are the usage details Here are the steps to restore/fix an account >From the server (NT or Unix), locate the arcache and arreload executables. >From a command line, run the following: arcache -Ua -n "Tempuser" -p "" -e "000000000099999" -lw 1 -g "1;" -s arserver_name Log into user tool as Tempuser, no password Fix/Add the accounts you need to. Next run: arreload -u User -a "Tempuser" -p "" -f -s arserver_name This is to flush the Tempuser account out of the cache ---------------------- ARRELOAD Common Syntax: arreload -g Group -u User -a"<Admin User>" -p"<Password>" –s <servername> -f -d Key Points: · Re-syncs the user_cache and/or group_cache tables with data from User and Group forms for authentication purposes · Run at a command prompt in the AR Server install path · AR Server must be running · Does not require AR Server restart. Can be run in production with some risk (users may need to re-login). · Can be run with the –U option for user only, -G option for group only, or both (see below) Common Issues: · Bug Alert: Cannot be run with both –U and –G options in version 6.0 and 6.0.1. These options can be run separately without issue. · Verify that the "Admin User" and password specified in the syntax can be used to login to the Admin Tool. This proves the credentials are recognized by AR Server as an Admin user and that it is not necessary to run arcache. · If AR Server is not registered with portmapper, then the port number AR Server is running on must be specified as an environment variable prior to running the utility. Example syntax for setting environment variable at a command prompt: C:\Program Files\AR System->set ARTCPPORT = <port number> Note: It is possible to disable the ability to run the arreload utility with the following parameter in the ar.cfg file: Disable-User-Cache-Utilities: T Miscellaneous Information: · The –f option actually causes all records to be deleted from the user and group cache tables in the database prior to re-populating them with the data from the User and Group forms. Thanks & Regards, Sameer Inamdar Wipro BSM Team | Wipro Technologies | Pune | India _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sucharita SINGHAL Sent: Friday, January 30, 2009 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT:CRITICAL:Authentication Failed error ** Hello Ian, Could you please provide these ARRELOAD utility ARCACHE utilities. Or where can we find them. thanks regards Sucharita _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell Sent: Friday, January 30, 2009 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT:CRITICAL:Authentication Failed error ** Sucharita SINGHAL wrote: Hello, We are facing a very critical error on logging in to remedy. It says authentication failed. Today moring we truncated user_cache table. Right Now user_cache has only 8 entries and only these users are able to login into remedy. How can we regenerate user_cache. Or is it because of something else? Even Demo is not able to login. Please suggest what can be done. If Possible give us a call at 0120-400-6247. Thanks Regards Sucharita Remedy Development Team ST Microelectronics Pvt.Ltd. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" You could try the ARRELOAD utility. If you need to know more look in the Configuration Guide. If you can not get access via any of your Administrator accounts you may also need to use the ARCACHE utility to create an entry for that user in the user cache. Hope this helps, Ian _____ Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
