Re: ARERR [303] Form does not exist on server : SYS:Message Box

2006-11-29 Thread Valerie Balloon
I have the same experience. I performed two new installs on separate boxes and received the same error. I also had a problem with the SYS:Form Field Selection form. Have not received a response from Remedy Support as of yet.

Suggestions Anyone?

2006-10-30 Thread Valerie Balloon
I'm looking for any suggestions on how to cleanly pull/push data realtime from one AR System to another without the use of EIE or utilizing the API. One server is v6.3 and the other 7.0. Our Tier 1 helpdesk uses a customized 6.3 Helpdesk application while our Tier 2 Helpdesk will be using the

Re: Product/Operational Categorizations

2006-09-07 Thread Valerie Balloon
Here is the information I received Operation Catalog is for service support - which basically means that you are generating Tier 1 (required) and Tier 2 Tier 3 (Optional) for Service Desk and Change Management requests. Product Catalog is for CI tracking - In otherwords related to CMDB