Re: Export outgoing email to a file and attached to the ticket

Dear All thank you for all your suggestion. I believe ican figure out how to make it work now Clemence On Thursday, December 18, 2014 5:01:52 PM UTC+8, clemence wrote: > > ** > I've received a request from Business user whether for a particular > outgoing email (we are using

Export outgoing email to a file and attached to the ticket

le to the respective ticket. any one got any idea how this can be done ? thanks Clemence ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Incoming email template takes 20 mins to create a ticket

Hi Claire Actually I've tried incoming email template to serveral forms and all takes 20 mins. just would like to see if anyone knows which system settings that I need to modify Clemence On Thursday, October 30, 2014 11:22:17 PM UTC+8, Sanford, Claire wrote: > > ** > > Th

Incoming email template takes 20 mins to create a ticket

All I have an email template that automatically create a ticket in remedy. However,I've found that it takes 20 mins to create the ticket. Does anyway know how to shorten this interval ? thanks. Below is a copy of the incoming email template: +++ Schema:

HTML Email Template with Variable Attachments

I am been using a HTML outgoing email template with variables from a AR form using #$$Field_name#$$ and it has been working fine. Now user wants to include files from the attachment pool in that record as well I've tried to add the attachmenbt name in HTML email template but there is no attach

Re: Send a ticket details to Outlook Calendar

tmus.com -- you can send the invite to 16 different email > clients - and see what it looks like. > > If you would like to see the Kinetic Task engine -- let me know. > http://www.kineticdata.com/products/task/ > > -John > > > > > > > > On Thu, Jul 25, 201

Send a ticket details to Outlook Calendar

does anyone know how we can extract the data from a remedy ticket and push them into outlook calendar and shown as a meeting event ? i am still using remedy ar 7.1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslis

Result list show in web view

currently when a user performs a search in AR Client, the result list is shown at the top with details at the bottom. However, when the user perform the same search via mid tier, the results are shown in results list table. Is there a way to have the mid tier same view (result list at top, detai

Term Licenses

I've been approched by BMC Sales to convert my existing remedy licenses to Term Licenses. Has anyone know anything about this license scheme ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answe

Re: {Remedy ARS} Re: Crystal Report LIKE search not working in AR User

Please use LIKE instead of = for crystal search > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *clemence > *Sent:* Thursday, May 16, 2013 01:16 > *To:* arslist@ARSLIST.ORG > *Subject:* Crys

Crystal Report LIKE search not working in AR User

HI I am trying to create a crystal report serach criteria using LIKE. using Crystal Report, the search criteria is {HPD_HelpDesk.Company Name} LIKE {?Customer Name} and if i put {?Customer Name} = *ABC*, crystal will give me all ticket whose company name includes ANC. but if i run the repor