Re: "Fixed" Date Time

2006-07-12 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: "Fixed" Date Time ** Heath:   You can try.  We are very restricted as to which attachments will make it through.   James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Land CTR Donald HSent: Wednesday, July 12,

Re: "Fixed" Date Time

2006-07-12 Thread Land CTR Donald H
Title: RE: "Fixed" Date Time ** James,   When I view the Status History on the Menu in  remedy, I only see Status Enumerated "NEW".  I do not show any of the other status that the ticket went through.  The only place that I see all the status, is on the History tab insi

Re: "Fixed" Date Time

2006-07-12 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: "Fixed" Date Time ** Heath:   This field is available and can be used in workflow.  However, this field DOES not show on the form. If you want to look at its current value for any available action, click on View->Status History from the menu.   J

Re: "Fixed" Date Time

2006-07-12 Thread Land CTR Donald H
Title: RE: "Fixed" Date Time ** James,   This is exactly what I am looking for, but I do not show that field.  Any idea where I can find it?   Heath From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQI

Re: "Fixed" Date Time

2006-07-12 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: "Fixed" Date Time ** Heath:   That will contain the time when the Status field was last set to "Fixed".  Is this what you were looking for?   James Mckenzie   From: Action Request System discussion list(ARSList) [mailto:ars

Re: "Fixed" Date Time

2006-07-12 Thread Land CTR Donald H
Title: RE: "Fixed" Date Time ** James,   I do have a field named Status_History.Fixed.Time.     Heath From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, July 12, 2006 12:39To

Re: "Fixed" Date Time

2006-07-12 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: "Fixed" Date Time ** Heath: You can pull this from the Status History. Status_History.Fixed.Time should do it. James McKenzie   -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Land CTR Don

"Fixed" Date Time

2006-07-12 Thread Land CTR Donald H
Help needed.. I am trying to run a Crystal Report and pull the Date and Time that a Remedy ticket was placed in "Fixed" status. I can not find where this field is at. Please can anyone help. Remedy Version 4.05.01 Crystal Reports Version 9 Thanks in Advance, Heath __

"Fixed" Date Time

2006-07-12 Thread Land CTR Donald H
Title: "Fixed" Date Time ** Help needed…… I am trying to run a Crystal Report and pull the Date and Time that a Remedy ticket was placed in "Fixed" status.  I can not find where this field is at.  Please can anyone help. Remedy Version 4.05.01 Crystal Reports Vers