That is correct.
If that worries you then make a new form with e-mail fields and do a
simple push on Submit of all records in the E-mail form.
Now do all you Filter work on the e-mails in the new form, this way
you are not doing a lot of work on the Main E-mail form.
Bill Clary
Remedy Develop
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I didn't think of this approach. I would just build the filters off of the AR System Email Messages form, correct?
.ron
On 7/19/06, Clary, Bill <[EMAIL PROTECTED]> wrote:
Ron;You are using the built in e-mail features of Remedy e-mailintegration. This method as you have seen has limitations.
Ron;
You are using the built in e-mail features of Remedy e-mail
integration. This method as you have seen has limitations.
You could just turn off the E-mail Actions for the mailbox and build
your own workflow to add e-mails to tickets.
You just make sure the e-mails have specific words an
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I am working on an integration with an outside vendor that allows them to update Remedy Requests through e-mails. This integration works fine as long as the reply comes from the same address as the address the initial e-mail was sent to. But, the vendor is not set up this way. the e-mails go
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