Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt

2013-08-30 Thread Champagne, Susan
, Susan Sent: Friday, August 30, 2013 8:01 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt ** Thanks for the replies. I can't believe I missed this in testing prior to going live. We'

Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt

2013-08-30 Thread Stroud, Natalie K
y, August 30, 2013 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt ** Thanks for the replies. I can't believe I missed this in testing prior to going live. We're using the Classic View. I expect to see the "Dup

Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt

2013-08-30 Thread Champagne, Susan
:42 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt ** Yeah, they're still there, Susan. I personally wrote some test plans around those two relationships when we went live with 7.6.04 two years ago. And we're still on 7

Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt

2013-08-29 Thread Stroud, Natalie K
ia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, August 29, 2013 1:25 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in

Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt

2013-08-29 Thread Tauf Chowdhury
Susan, Those relationships are still there out of the box in 7.6.04. Perhaps all your defs and records didn't make it in during the install? Sent from my iPhone On Aug 29, 2013, at 2:07 PM, "Champagne, Susan" wrote: ** Hi folks, My company just went live with Remedy ITSM 7.6.04, after upgradi

7.6.04 Missing Duplicate of Relationship in Incident Mngmt

2013-08-29 Thread Champagne, Susan
Hi folks, My company just went live with Remedy ITSM 7.6.04, after upgrading from vers 7.0.03. I am wondering what happened to the “Duplicate of” and the “Original of” incident relationship types. There was no mention in the “What’s New” information regarding these selections being removed; ther