8961 error with Impact and Reported Source

2012-12-10 Thread Saraswat, Praveen
Hi Guys, I have created a custom webservice on HPD:IncidentInterface_Create form which is being consumed by other application. When I am running the wsdl file in SOAP UI I am getting a proper response and Incident is getting created. But when the other party is trying from their application

Re: 8961 error with Impact and Reported Source

2012-12-10 Thread itsm.support
/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saraswat, Praveen Sent: Tuesday, December 11, 2012 8:06 AM To: arslist@ARSLIST.ORG Subject: 8961 error with Impact and Reported Source Importance: High ** Hi Guys, I have

Re: 8961 error with Impact and Reported Source

2012-12-10 Thread Saraswat, Praveen
with Impact and Reported Source ** Hi, This is what I found while navigating for below issue: The real problem seems to be the order of the elements in the input XML call. It seems that Remedy, or perhaps whatever mechanism they used to implement the web services, isn't happy if the input elements