Adding SLA Due Date field to Overview Console

2008-03-28 Thread Bhagawat, Prashanth
Hi list, I have a requirement to add SLA due date for response and resolution in the ITSM 7 over view console table. The field (SVTDueDate) is available in the SLM:Measurement form which stores the SLA Duet Date for both response and resolution records for each of the Help Desk and

Re: Adding SLA Due Date field to Overview Console

2008-03-28 Thread T. Dee
You also have to enter each field into SHR:ARDBCFields and you must stop and start remedy services after you have done this. Field ID: 955750016 Form GUID:MAINHELPDESK Vendor Field ID: 95575 GUID: Submitter: The field ID is the ID of your field