Hi,
That is correct. In version 7.x of the apps, they are also tracked in the
user-log-file, which has enabled us to support application licenses with
RRR|License.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses?
Hi Listers,
Is there a way, we can retrieve application license usage
(Helpdesk/Change/Asset), just like the way Server Satistic form retrieves the
usage of fixed and floating license at a regular interval of time?
What would be the easiest way to implement it?
TIA
-Anoop
Hi Listers, Is there a way, we can retrieve application license usage
(Helpdesk/Change/Asset), just like the way Server Satistic form retrieves the
usage of fixed and floating license at a regular interval of time?What would be
the easiest way to implement it?
Remedy 6.3 TIA -Anoop
Depends on the version of the apps you are using. With the 7.x apps,
since a deployable app is used, the api does expose license
utilization information. With previous versions of the apps, this can
only be guesstimated based on form access (open, query, submit, etc.)
tracked using regular
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