Re: Approval Setup - ITSM 7 (UNCLASSIFIED)

2008-04-01 Thread Luttmann, Michael W CTR USA
Sent: Saturday, March 22, 2008 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Approval Setup - ITSM 7 (UNCLASSIFIED) ** Michael, Just to get it out of the way, I think the Approval Engine is one of the worst products ever made on Remedy. There are many technical and design flaws in it. I believe th

Re: Approval Setup - ITSM 7 (UNCLASSIFIED)

2008-03-22 Thread Pierson, Shawn
f Luttmann, Michael W CTR USA Sent: Fri 3/21/2008 12:30 PM To: arslist@ARSLIST.ORG Subject: Approval Setup - ITSM 7 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE ITSM 7.0.2 (Patch 6) on Windows: With respect to Approvals, I have looked at documentation until my eyeballs hurt, and I

Approval Setup - ITSM 7 (UNCLASSIFIED)

2008-03-21 Thread Luttmann, Michael W CTR USA
Classification: UNCLASSIFIED Caveats: NONE ITSM 7.0.2 (Patch 6) on Windows: With respect to Approvals, I have looked at documentation until my eyeballs hurt, and I can't find the answer to these two questions. 1. I want certain change approvals to run ONLY with certain CTI (Tier 1/2/3) values