you,
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vyom Labs Support
Sent: Wednesday, August 07, 2013 2:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Approver Mappings
**
Hi Team,
Following is the Steps to resolve.
St
alf Of Hennigan, Sandra
Sent: Tuesday, August 06, 2013 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Approver Mappings
**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
Change Management - "Pending state with the status reason of Approval Error"
When a Change Request Status is set to Pen
Thank you to listers that have responded. I will furter investigate in the
morning and reply with (hopefully) a fix.
Sandra Hennigan
Remedy Developer
From: Hennigan, Sandra
Sent: Monday, August 05, 2013 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Approver Mappings
Windows 2008 r2
Oracle 11g
ARS
Sandra, there are couple of reasons why this could happen, and I see you
mentioned trying couple of things..
These issue generally stem in the approval process configuration you have
over there. If you are using custom approval process then try to use the
OOB approval process that comes with insta
Do you have logging turned on for your Approval Server? If not crank up
the logging and look in approval.log or a message that says something to
the effect of no approvers could be found.
Hot fix SW00449426 helped us with a situation in 8.0 where people were
being removed from CTM:People and it w
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
Change Management - "Pending state with the status reason of Approval Error"
When a Change Request Status is set to Pending and the Status Reason is
Approval Error - is there a way to make the request actionable? Using the
Process Flow Status ribbon,
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