e other is the change the fields Disable Change Flag to to True. This will
only allow wanted field oriented changes and not other changes.
Gordon
- Original Message -
From: "Rajesh Nair"
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 31, 2012 2:02:27 PM
Subjec
kicked off by an escalation) is doing this.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
> Sent: Wednesday, October 31, 2012 12:02 PM
> To: arslist@ARSLIST.ORG
> Subject: Ar escalato
, 2012 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Ar escalator modifying estimated resolution time
**
Hello listers
Have a slight suitation with me. Have a couple of tickets wherein ar escalator
modifies the time for estimated resolution time every time a ticket is modified
be it status update
Hello listers
Have a slight suitation with me. Have a couple of tickets wherein ar
escalator modifies the time for estimated resolution time every time a
ticket is modified be it status update or assinment to another group. The
sla is the same. Ar escalator set a new time and then again after a cou
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