Good morning List,
I've got a couple of strange ones for the list this morning. One of
our
techs found serveral Task Tickets that were in a status of Staging in
the
system.
He was the only tech who could see the tickets in the console window
even
though the tasks are assigned only at the gro
I had this happen to - it is due to the fact that someone is blanking
out the "Assignee", but Remedy is not blanking out the hidden Assigned
To field. Do a report with the Assignee and Assigned To and you will
see the problem.
Hope this helps.
Ty
On 3/12/08, Louis Cobuccio <[EMAIL PROTECTED]>
Thanks Ty I'll give that a go.
Lou
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 12, 2008 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Log for Deleted Tickets
I had this happen to
esday, March 12, 2008 11:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Audit Log for Deleted Tickets
>
> I had this happen to - it is due to the fact that someone is blanking
> out the "Assignee", but Remedy is not blanking out the hidden Assigned
> To field. Do a
bject: Re: Audit Log for Deleted Tickets
Lou - did it work?
On 3/12/08, Louis Cobuccio <[EMAIL PROTECTED]> wrote:
> Thanks Ty I'll give that a go.
>
> Lou
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL
On Behalf Of T. Dee
> Sent: Wednesday, March 12, 2008 11:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Audit Log for Deleted Tickets
>
> I had this happen to - it is due to the fact that someone is blanking
> out the "Assignee", but Remedy is not blanking out the hidden Assig
o:[EMAIL PROTECTED] On Behalf Of T. Dee
>
> Sent: Wednesday, March 12, 2008 1:44 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Audit Log for Deleted Tickets
>
> Lou - did it work?
>
> On 3/12/08, Louis Cobuccio <[EMAIL PROTECTED]> wrote:
> > Thanks Ty I&#x
rn any
> > data, so I am thinking that this change ticket doesn't exist in the
> > system any more.
> >
> > Lou
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> >
&
Will do.
Lou
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, March 13, 2008 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Log for Deleted Tickets
Try it - if you still get stuck email me back.
Ty
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