Inimitable... Hmmm.. I like that. :)
SRM 8.1 is really cool. Love the "Actions" feature of allowing active link type
of functionality and no restrictions on conditions.
Sent from my iPhone
> On Jan 7, 2014, at 4:04 PM, "Boyd, Rebecca" wrote:
>
> **
> SRM - Service Request Management
>
> It's
SRM - Service Request Management
It's self service for your customers. They can use it to submit requests
instead of calling or emailing.
AOT - Application Object Template
PDT - Process Definition Template
SRD - Service Request Definition
Incident, Change, Work Orders
If you want to kick start
http://www.bmc.com/products/offering/Service-Request-Management.html
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: Tuesday, January 07, 2014 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Basics of SRM
Hi List
Hi List,
Can you help me to understand some points in SRM ?
What is SRM ?
Why there is a need of SRM?
What are AOT, PDT and SRDs ?
With what all applications it can be integrated ?
How can I kick start and learn SRM ?
I will appreciate your time and inputs.
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