CTI Management Question

2008-04-23 Thread Joseph Kasell
I don't know if this has been discussed previously but I wanted to find out how others on this board approached the management of CTI's. In our Help Desk application alone, we have 811 defined CTI's. To me that seems likes a lot but it's relative and another organization may not think of that

Re: CTI Management Question

2008-04-23 Thread Rick Cook
Joseph, CTIs are the main place where the theoretical meets the practical in a Remedy application. Can you tell us what version of Help Desk/ITSM you are using? It makes a big difference in terms of what you are practically able to accomplish. Rick On Wed, Apr 23, 2008 at 11:35 AM, Joseph

Re: CTI Management Question

2008-04-23 Thread Joseph Kasell
list(ARSList)Subject [EMAIL PROTECTED] Re: CTI Management Question ORG

Re: CTI Management Question

2008-04-23 Thread Rick Cook
list(ARSList)Subject [EMAIL PROTECTED] Re: CTI Management Question ORG 04/23/2008 02:42 PM Please respond to [EMAIL PROTECTED] RG