We have a request to change the Incident ID prefix on the HPD:Help Desk
form. We are being asked to change it from INC to NOINC. Now what I am
finding is the mess of logic behind this field that runs when searching by
Incident ID. By modifying the current prefix searching IDs with the
NOINC does no
FWIW I'd be taking the view that the effort does not make sufficient business
sense. Throw in impact on upgrades and maintaining/documenting a further
customisation, it makes even less sense.
Why do they want to add two chars?
Matt
> We have a request to change the Incident ID prefix on the HPD:
So that DSO can be used to copy records to other Remedy servers and no have
conflicting Incident IDs
On Tue, Feb 9, 2010 at 3:36 PM, Matt Worsdell wrote:
> FWIW I'd be taking the view that the effort does not make sufficient
> business
> sense. Throw in impact on upgrades and maintaining/documen
Hi,
So for this i think you need to add prefix with user's numeric value via
workflow.
You can take example of outof box functionality where either we put full
incident id
or just numeric value sytem returns the correct record.
Regads,
Manoj Jain
On Tue, Feb 9, 2010 at 6:01 PM, Frank Caruso wro
Ah good old DSO, still kicking along, thought the advent of server groups
and hi speed wan links would kill it off.
> So that DSO can be used to copy records to other Remedy servers and no
> have
> conflicting Incident IDs
>
> On Tue, Feb 9, 2010 at 3:36 PM, Matt Worsdell wrote:
>
>> FWIW I'd b
You'll need to find the workflow associated with that field. Add additional
work flow to support your change. You may want to put the additional work flow
into guides, if possible.
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ncident ID's can be
retrieved using Company as the filter.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Tuesday, February 09, 2010 6:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing Incident ID Prefix
**
So that
Could you change the prefix to, for example, INC1 so that they are
separated by number ranges instead?
> So that DSO can be used to copy records to other Remedy servers and no
> have
> conflicting Incident IDs
>
> On Tue, Feb 9, 2010 at 3:36 PM, Matt Worsdell wrote:
>
>> FWIW I'd be taking the v
Frank,
You might want to get this doc before you get your next coffee:
BMC Remedy Distributed Server Option (DSO)
Implementation with BMC Remedy IT Service Management (Part Number: 107201).
Has very detailed instructions. This doc replaces older documents with similar
titles, so make sure you g
bject:
Changing Incident ID Prefix
Sent by:
"Action Request System discussion list(ARSList)"
**
We have a request to change the Incident ID prefix on the HPD:Help Desk
form. We are being asked to change it from INC to NOINC. Now what I am
finding is the mess of logic behind this field
63 | e-mail: tony.worthing...@kohls.com
>
>
> From: Frank Caruso To: arslist@ARSLIST.ORG
> Date: 02/09/2010 06:32 AM Subject: Changing Incident ID Prefix Sent by:
> "Action
> Request System discussion list(ARSList)"
> --
>
>
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