Changing Incident ID Prefix

2010-02-09 Thread Frank Caruso
We have a request to change the Incident ID prefix on the HPD:Help Desk form. We are being asked to change it from INC to NOINC. Now what I am finding is the mess of logic behind this field that runs when searching by Incident ID. By modifying the current prefix searching IDs with the NOINC does no

Re: Changing Incident ID Prefix

2010-02-09 Thread Matt Worsdell
FWIW I'd be taking the view that the effort does not make sufficient business sense. Throw in impact on upgrades and maintaining/documenting a further customisation, it makes even less sense. Why do they want to add two chars? Matt > We have a request to change the Incident ID prefix on the HPD:

Re: Changing Incident ID Prefix

2010-02-09 Thread Frank Caruso
So that DSO can be used to copy records to other Remedy servers and no have conflicting Incident IDs On Tue, Feb 9, 2010 at 3:36 PM, Matt Worsdell wrote: > FWIW I'd be taking the view that the effort does not make sufficient > business > sense. Throw in impact on upgrades and maintaining/documen

Re: Changing Incident ID Prefix

2010-02-09 Thread manoj jain
Hi, So for this i think you need to add prefix with user's numeric value via workflow. You can take example of outof box functionality where either we put full incident id or just numeric value sytem returns the correct record. Regads, Manoj Jain On Tue, Feb 9, 2010 at 6:01 PM, Frank Caruso wro

Re: Changing Incident ID Prefix

2010-02-09 Thread Matt Worsdell
Ah good old DSO, still kicking along, thought the advent of server groups and hi speed wan links would kill it off. > So that DSO can be used to copy records to other Remedy servers and no > have > conflicting Incident IDs > > On Tue, Feb 9, 2010 at 3:36 PM, Matt Worsdell wrote: > >> FWIW I'd b

Re: Changing Incident ID Prefix

2010-02-09 Thread Jude Loiselle
You'll need to find the workflow associated with that field. Add additional work flow to support your change. You may want to put the additional work flow into guides, if possible. ___ UNSUBSCRIBE or access ARSlist Arch

Re: Changing Incident ID Prefix

2010-02-09 Thread Tommy Morris
ncident ID's can be retrieved using Company as the filter. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, February 09, 2010 6:39 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Incident ID Prefix ** So that

Re: Changing Incident ID Prefix

2010-02-09 Thread Peter Romain
Could you change the prefix to, for example, INC1 so that they are separated by number ranges instead? > So that DSO can be used to copy records to other Remedy servers and no > have > conflicting Incident IDs > > On Tue, Feb 9, 2010 at 3:36 PM, Matt Worsdell wrote: > >> FWIW I'd be taking the v

Re: Changing Incident ID Prefix

2010-02-09 Thread Rabi Tripathi
Frank, You might want to get this doc before you get your next coffee: BMC Remedy Distributed Server Option (DSO) Implementation with BMC Remedy IT Service Management (Part Number: 107201). Has very detailed instructions. This doc replaces older documents with similar titles, so make sure you g

Re: Changing Incident ID Prefix

2010-02-09 Thread Tony Worthington
bject: Changing Incident ID Prefix Sent by: "Action Request System discussion list(ARSList)" ** We have a request to change the Incident ID prefix on the HPD:Help Desk form. We are being asked to change it from INC to NOINC. Now what I am finding is the mess of logic behind this field

Re: Changing Incident ID Prefix

2010-02-09 Thread Howard Richter
63 | e-mail: tony.worthing...@kohls.com > > > From: Frank Caruso To: arslist@ARSLIST.ORG > Date: 02/09/2010 06:32 AM Subject: Changing Incident ID Prefix Sent by: > "Action > Request System discussion list(ARSList)" > -- > > &